Randy Marion Chevrolet Cadillac

“I recently had an experience with Randy Marion Preowned in Mooresville, NC, and unfortunately, it did not meet my expectations. Communication was the biggest challenge. Calls were not returned in a timely manner, and I was often told the salesperson was too busy. I completely understand that dealerships can be busy, but if one salesperson is handling that much volume for several days in a row, management should step in to provide support so customer service does not suffer. Another frustration was the difficulty in obtaining a true out-the-door breakdown via email. I live over an hour away and requested a detailed breakdown before making the drive. I was told it could not be provided due to “privacy” reasons. In my opinion, it felt more like a strategy to ensure I would come into the dealership so the finance manager could attempt to close the deal in person. Transparency upfront would have gone a long way. I have purchased many vehicles from dealerships over the years, and this was one of the more challenging experiences. I understand and respect that dealerships need to make a profit. However, nearly $2,500 in additional add-ons and fees — not including expected taxes and registration — felt excessive and unnecessary. I like to refer friends and colleagues to businesses that take care of their customers throughout the sales process. Unfortunately, based on this experience, I cannot comfortably recommend this dealership. I wish the team the best moving forward and hope this feedback encourages improvements in communication and transparency.”

“Just purchased a vehicle for my wife and we had an excellent experience! We did it completely online, which I was uncertain about, but our sales rep, Robert Sajdak, made it easy! The business manager, Jorgen Malmgren, was also very helpful and provided some great suggestions through the process. Robert was extremely responsive and took care of us through the entire experience. I will definitely work with these guys again! Thanks so much guys!!!”

“It helps that his name rhymes but we will always remember Andy and Randy! He did such an amazing job helping get us in our new ford f-150 truck. The process was so smooth and we are in love with our new vehicle! Thank you Randy Marion for making car buying a fun and easy experience!”

“From the time I stepped into the lot, I received nothing but great service. Cody, my salesman was amazing, I can’t say enough about him. He was very knowledgeable about the trucks I was looking at, and help me close on one. Michael (Sales Mgr), was great in helping me swap vehicles (first one turned out to be a bit small for the family). Finance (Jerni & Paul) got the deals done for me quickly and hassle free. Overall amazing experience at this dealership. I highly recommend Randy Marion Chevy/Cadillac of Mooresville”

“I've known Brad Sigmon at Randy Marion Chevrolet for many years and spoke to him about a Colorado pickup truck. He referred me to Brody and Nick, the sales manager. The sales process went smooth. Bryson helped complete the sale and Jerni Sigmon went over the paperwork and all details were explained to my satisfaction. I love the truck and I'm completely satisfied with the folks at Randy Marion Chevrolet”