Acura of Modesto

“I came into this dealership for a recall service and an oil change with a coupon, and unfortunately the experience was very disappointing. The coupon was denied, and I was told it would be “their time” being taken , something I found both unprofessional and dismissive. What made this even worse is that I recently purchased a new Acura here outright, which is supposed to include complimentary service. That benefit was also denied. I specifically passed three other Acura dealerships to come here and use the coupon, only to be turned away and treated as though my time and business didn’t matter. For a brand like Acura, I expected far better customer care and professionalism. Instead, I left feeling frustrated and undervalued as a customer. This is not the level of service I would recommend to anyone.”

“Brandon made the process so effortless and easy. He’s knowledgeable, professional, and most of all trustworthy. Truly a pleasure to talk to. My family and I have bought two cars from this dealership. We know we can trust them, that is incredibly important with such a major purchase.”

“First of all I want to say Thank you! I have purchased 5 vehicles over the past 25 years from this dealership and by far this was the best experience I have ever had! Brandon took the time to go over every detail of our new vehicle with patience and care. The price was good but the service from Brandon was Excellent. My family has purchased probably 30 cars in the last 25 years from other dealerships and Acura and by far this was the best experience! Homer was great as well and took the time needed to get us the information we needed and make the process as smooth as possible. I just wanted to say thank you for the smooth process and the excellent service from Brandon and Homer. I will be sending anybody that is looking for a car to you. Keep up the great work guys!!”

“I had a deeply disappointing experience at this Acura dealership. The staff was pleasant and welcoming—until I signed the paperwork. After that, the tone changed completely. When I raised an issue about the sales process and what was promised, I was met with defensiveness instead of accountability. Homer, the new car sales manager, flat-out told me, “I’m not going to take a loss.” He then refused to let me speak to the store manager, saying he trusts his salespeople because they’ve “never lied” to him. He dismissed my concerns entirely, even suggesting that I either forgot to mention something or imagined I had. It was demeaning and condescending. Any time I tried to talk, he would interrupt and talk over me. I felt completely disregarded—as if I had no right to be heard. Instead of resolving the situation, he made it clear that their internal word would always outweigh the customer’s experience. Makes me wonder if it was the fact that I’m a woman, or even because of my race. Like most buyers, I knew what I wanted, and I trusted the team to help me get there. That trust was misplaced. I was deceived and taken advantage of. Thankfully, Toyota was willing to work with me, and I’ll be getting the 4Runner I originally wanted. If you’re shopping for a new car, I urge you to think twice before trusting this Acura dealership. Based on my experience, professionalism and accountability are severely lacking here.”

“I purchased a certified MDX Hybrid last year from Acura of Modesto and noticed an error code U3003-16. I asked about the error code, and all they did was clear the code from the log. Every time I started the vehicle, the error code would show again. I brought the vehicle to their service department and was told it was just a software issue. A week or two later, the service department called and said to bring the vehicle in for a software update. After applying the update, the error code still showed each time I started the vehicle. Again, they said it was just a software issue. When I brought the vehicle to Acura of Pleasanton for routine service less than a year later, I mentioned the problem, and they suggested that I replace the 12 volt battery. This resolved the problem, but the 12 volt battery was no longer under warranty even though it would have been when I first purchased the CPO vehicle and for the first 3-4 months that I owned the vehicle. I called Homer, the sales manager I worked with when originally purchasing the vehicle from Acura of Modesto, and asked if he could provide any compensation since their service department could not properly diagnose and resolve the problem. I left many voice messages without receiving a return call. I finally was able to speak to Homer after trying for about a month. He said that he spoke to the service manager, who noted that the error code was U3003-1, even though it was actually U3003-16, and that since the battery passed the CPO inspection, he could not offer me any compensation. A Google search for the error code mentions that it could be related to the health of the 12 volt battery. I should have mentioned this to the service department last year but (wrongly) assumed they would know how to diagnose the problem. I very rarely post online reviews, but this experience has been so disappointing that I wanted to share.”