Payne Mission Volkswagen

“Hello, my name is Ana Estrada, I just got my car back after a month in the shop, Mr Karol Gonzalez took my account, I don’t usually like to give out bad reviews, but I don’t like the way things where handled, from the very beginning, Mr Gonzales wouldn’t call me to give me up dates on my vehicle, he would tell me that it would be ready n it wasn’t, and then he told me that all parts were covered by warranty n when he turned in my car to me he then told me that the shrubs weren’t covered, I have everything on text, and then he told me that the oil change would be charged to my insurance, I’ve never hurd of such thing,, like I said I don’t like to complain about things, but its just that I don’t like being lied to. I hope this reaches out to the right person, I just don’t want the same thing happening to another person.”

“I saw the car in photos on Thursday. 24 hours later, I drove away in my car. The staff was very friendly and helpful. They kept me posted when dealing with the bank. I was treated as a VIP. I highly recommend Payne Mission.”

“I recently purchased a 2024 Volkswagen GTI from Payne Volkswagen in McAllen, and while most of the experience was excellent, there’s one issue I can’t overlook. First, the good: Ben Flores, my salesperson, was fantastic—friendly, efficient, professional, and never pushy. He made the process smooth and easy. Andres Galván in finance was also great to work with—clear, quick, and respectful throughout. I traded in my vehicle, and everything related to the transaction was handled well. But here’s the problem: The specific GTI I wanted was located at Payne’s Brownsville location. Ben told me I couldn't go pick it up myself due to dealership rules, so they had someone transport the car from Brownsville to McAllen that morning. When I arrived, I immediately noticed swirl marks on the paint—possibly from poor washing practices or a cheap microfiber towel. That was frustrating, but I figured I could get the car polished myself and move on. What really upset me was what I found inside the vehicle: coffee drops in the cupholder—fresh ones—and when I turned the car on, I noticed someone had connected their iPhone to the infotainment system. I later found out the likely driver was someone named Rey. This means that during the transfer of my brand-new GTI, someone was drinking coffee and connecting personal devices to it like it was a rental. That is completely unacceptable. I waited for that car, and the first person to drive it treated it casually and left a mess. A new car should feel untouched when it’s delivered. That detail alone took away from what could’ve been a 5-star experience. To be clear: I will definitely work with Ben Flores again. His service was top-notch and he did follow up with me via email after the sale. But I really hope Payne Volkswagen addresses this kind of behavior internally—it’s unprofessional and stains an otherwise great buying experience.”

“We are incredibly happy with our 2022 VW Atlas! The entire process from start to finish was smooth and enjoyable. Our salesperson, JR Martinez, was knowledgeable, helpful, and never pressured us. He went above and beyond to ensure that we received precisely what we were seeking. We are immensely grateful for his invaluable assistance throughout this process. We highly recommend this dealership to anyone that is looking for a vehicle.”

“I’ve been eyeing the Atlas Cross Sport for a while but wasn’t happy with the customer service and deals at other dealerships. Ben was very helpful and very knowledgeable about these cars. He always had a smile on his face and answered all my questions and concerns. Needless to say, we made the deal in less than an hour. This is great customer service and I will definitely recommend.”