Russ Darrow Metro Mazda

“I am so grateful for the excellent customer service that I received at Russ Darrow Metro Mazda. I didn’t come in with the expectation of getting a new vehicle but left a happy customer. Jammal was a wonderful sales person, was very professional and patient with me throughout the trade-in process. I can not express enough gratitude towards him for being so open and NOT being pushy to make a decision. He provided me lots of options and information, and was understanding.”

“I had an amazing experience working with Tyrone Johnikin. From start to finish, he was professional, patient, and truly had my best interest in mind. Tyrone went above and beyond to help bring the price down and made sure I was comfortable with every part of the deal. He took the time to explain everything clearly and made sure all the details were right before moving forward. I never felt rushed or pressured, just supported. If you’re looking for a salesman who is honest, helpful, and genuinely cares about making sure everything is good, I highly recommend Tyrone.”

“I had a great experience working with Tim! He was very knowledgeable, extremely respectful, professional, and kind. He didn’t come off as someone who was trying to sell me just any car, unlike a previous salesperson there. Tim helped me find the perfect car for me. This is my third time buying a car, but the first time I actually bought a car I really liked. I never thought I would end up buying a brand new car so soon thanks to him.”

“I had a very positive experience buying my CX-5 Turbo Premium at the Russ Darrow Milwaukee dealership, and I truly cannot say enough great things about Janea. She has the best personality!!!! She is friendly, upbeat, calm, and genuinely kind. From the moment we met her, she made us feel comfortable and welcome and she was never salesy or pushy in any way. On our first visit, we let her know we wanted to check out a few other dealerships and test drive more cars before making a decision. Janea and her manager were completely understanding and supportive, with absolutely zero pressure. That alone made such a great impression and showed how much she truly cares about her customers. We came back two days later to test drive again, and that’s when we knew the CX-5 was ours! Janea was just as patient, helpful, and positive the second time around. She answered all of our questions, explained everything clearly, and made the entire process feel easy and stress-free. This was hands down the best car-buying experience I’ve ever had, and Janae is the reason why. Her professionalism, kindness, and incredible personality really set her apart from other places we visited. Also, Noah in finance was great as well. He made the paperwork process smooth, simple, and painless, and he was super nice and easy to work with. If you’re going to Russ Darrow, do yourself a favor and ask for Janea, she is absolutely amazing and made this experience one I’ll always remember!!!!! Thank you so much, Janea!!!”

“From the moment I walked in to purchase my Mazda CX-50 Premium Plus, I was met with a level of professionalism, warmth, and expertise that deserves more than five stars. Justin, the sales manager, was nothing short of incredible—his leadership radiates through every corner of the dealership. He orchestrated the entire experience with precision and heart, making me feel not just like a customer, but like a valued member of the Mazda family. Chris, my salesman, was more than enjoyable—he was a joy to work with. His knowledge, patience, and genuine enthusiasm made the process feel effortless and even fun. He listened, guided, and celebrated the journey with me, and I couldn’t have asked for a better partner in this purchase. And it didn’t stop there. The entire team, including the parts department, showed up with excellence. Every interaction was smooth, respectful, and infused with a sense of pride in what they do. It’s rare to find a dealership where every department works in harmony to deliver a truly exceptional experience—but this team nailed it. If you’re looking for a place where integrity meets hospitality, and where your car-buying experience becomes a memory worth sharing, look no further. Justin and Chris set the gold standard. Craig Bradley Williams Bay, WI”