Midland Ford Lincoln

“Derrick was an excellent Ford salesman—friendly, attentive, and truly knowledgeable throughout the entire process. He took the time to listen to our needs and made sure all our questions were answered clearly and honestly. We never felt pressured and that made the experience comfortable and enjoyable. We would gladly work with him and Midland Ford again.”

“I purchased a vehicle from Midland Ford Lincoln a few months ago, and while I'm satisfied with the car itself, the sales and customer service experience was absolutely unacceptable. This dealership demonstrated a complete lack of professionalism, transparency, and customer care from start to finish. The Sales Experience: We were pressured to make quick decisions due to the vehicle's "popularity," yet experienced constant delays on the dealership's end; waiting for cleaning, scratch repairs, and a sensor replacement (delayed further because the wrong part was ordered). When it came time for us to finalize the purchase, suddenly the urgency was all on us. We were told there would be no room for price negotiation because the dealership had to cover the sensor repair out of pocket, despite our sales representative initially assuring us he would work with us on pricing. Lack of Transparency: The finance process was particularly frustrating. I had multiple conversations with the finance team about our budget and rates, but during the final signing I was blindsided with optional insurance products that were never previously disclosed. The excuse? "There was no great way to show you this information without you being here." This is simply untrue in today's digital world. Information could have easily been shared via email or phone in advance, rather than putting me in a high-pressure situation at the signing table. No Vehicle Orientation: To top it off, we received absolutely no vehicle walkthrough or feature orientation. We were simply handed the keys and left to figure everything out ourselves, a final insult after an already disappointing experience. The Worst Part, A Complete Communication Failure: What truly sets this experience apart is the dealership's total failure to respond to my concerns. Days after the purchase, I emailed a formal complaint through their website contact form. A week later, I submitted the same information through a customer survey. Two weeks after that, I responded to a follow-up survey specifically stating I had received no response to my complaint. A full month later, I finally received a text from someone wanting to follow up, asking me to message back if I still wanted to discuss the issues. I have now texted back twice with no response. This company has zero communication skills and lacks any real customer focus. The pattern is clear: they're only interested in closing the sale, not in building relationships or addressing concerns. "This is how it's always done" was the response to my concerns during the purchase, apparently ignoring customer complaints afterward is also "how it's always done." I cannot and will not recommend Midland Ford Lincoln to anyone. Save yourself the frustration and take your business elsewhere, where customer service and accountability actually matter.”

“I had a great experience with the sales team at Midland Ford. Hassle free, quick, and easy. They were helpful with the purchase of my vehicle. The service department is great so I knew my vehicle purchase would be good as well. Highly recommended.”

“Mark was the best salesperson we have ever experienced! He is very knowledgeable, he listens to what you’re wanting in a vehicle and genuinely wants to help you get into something that fits you, and your budget. He was very patient with us, and us having our two young kiddos with us throughout the process as well. He explains things thoroughly, and goes above and beyond in all regards. We would recommend Midland Ford and Mark to everyone!”

“We've done business here for years. From several leased vehicles, vehicle purchases, oil changes and other maintenance services we've always had great service. We come back time and time again because we've always had great experiences and don't want to risk going anywhere else!”