Toyota of North Miami

“I wouldn't recommend giving this seller any business! I purchased 9 items from this seller through Amazon, and 6 of the 9 items were not delivered, when they say it was. I called this seller 4x and each time was put on hold for further assistance and got disconnected every time. I called a fifth time and my call went directly to voicemail, so I left a detailed message with my phone number to call back and that was 4 hrs ago. I wouldn't recommend giving this seller any business!”

“Extremely unhelpful rude parts department. That’s why they have low reviews! Go somewhere else like Toyota of Hollywood or Deerfield beach, this place is pathetic”

“I placed an order to Toyota of North Miami Parts off of Amazon for 2 quarts of Mazda transmission fluid. Their price was an awesome deal compared to every other dealer online considering most places the shipping cost almost the price or more the cost of the actual order. Anyway my order arrived two dayd earlier than expected and was correct so given my experience I am very happy with their customer service and would have no problem doing business with them again.”

“Jan 9th I came for a scheduled service at 4.15 pm. At about 6.40 the manager who’s name was Juan, informed me that the key to my car was LOST. He sent me home in a taxi at the company's expense, promising to call a taxi for me at 8.30 am the next morning to bring a second key to make a duplicate. No one called a taxi for me. I got to the Toyota Center at 9.30 am at my own expense. The manager Juan with whom I spoke yesterday was not in place, he did not answer calls. I left the center without finishing the service because I was already late for work. I asked to call me back. A week later, NO ONE contacted me. I didn’t receive any apology or explanation. I arrived at the Toyota Center to complete my scheduled service on Saturday Jan 14th and didn’t receive a duplicate key, since it was Saturday. As a result, I’ve got my second key on January 21st!!! I have never encountered such irresponsible attitude to work!!!”

“Unfortunately this service facility is not longer doing happy customers for Toyota anymore. They will not give you any written estimate. They will just write down on a white piece of paper by hand. If you say yes then expect to see done less than half of all the things you requested to your car because they don't have the parts and even after confirming to you they had them. Also the supervisor said I can't have a formal proposal of the services requested because it is too much work. They take your car and your service request explanation right away in less than 15 minutes. But when you are requesting explanation for the things that were not done they will make you wait for 2 hours. Also sales department is kind of separate from mechanical department and from part inventory department and from cashier department or from supervisor department and when I said separate I mean like for competitor companies and not the same big company. Very disappointed from this place. Next time I will prefer to travel 45 more minutes and spend like $30 in gas just to receive a better treatment.”