Palmetto 57 Vw

“⭐⭐⭐⭐⭐ Excellent Experience with the VIP Upgrade Team! Jessica, the VIP Upgrade Manager, was outstanding throughout the entire process. Her communication was clear, professional, and she made the upgrade process very smooth and easy to understand. Guillerme was great with the delivery—very professional, friendly, and made sure everything was handled perfectly. Together they make a great team and truly provide an excellent customer experience! I will be sending them a few referrals! Very grateful and attentive! Thank you!!”

“I would like to leave my very positive feedback about the service provided by Guilherme. Even though the car model I was looking for was not available at the moment, he was extremely attentive, professional, and helpful throughout the entire interaction. He showed great willingness to help, explained everything clearly, and made an effort to look for alternatives and provide information to assist me in the best possible way. It is great to find a salesperson who truly cares about the customer and not just about making a sale. Guilherme’s attitude, politeness, and transparency made a big difference in my experience. I would definitely recommend his service to anyone looking to buy a car. An exemplary professional!”

“I am extremely disappointed with my experience with Volkswagen Palmetto after returning my leased vehicle. I returned my Volkswagen Tiguan in November 2025 in excellent condition, fully complying with all lease return requirements. I have an official dealer-signed return document confirming that both keys were returned. Despite this, the leasing company later charged me for a “missing key” and a check engine light. The key charge is incorrect, and the check engine light was related to a warranty repair the dealer could not complete on time due to lack of parts, not my fault. What is most frustrating is that clear documentation has not been sufficient to resolve the issue. I was repeatedly told to provide a “special letter” from the dealer — a document that does not formally exist. My husband personally spoke with Victor Mejia, who assured us the issue would be resolved and promised to provide confirmation for the leasing company. None of his follow-up emails received a response. This situation feels misleading and unnecessarily complicated, forcing me to spend significant time and energy disputing charges that should never have been applied. As a result, I have lost trust in the brand and would strongly caution others, especially when returning a leased vehicle.”

“Was sold a Used Jeep 2019 40k Miles took for inital test drive felt good. Once i left dealership after finishing the deal car warms up a bit its misfiring call the saleman nothing can be done because its too late service is closed maybe two days later bamm check engine light for cylinder 1 misfire . What I was told was its a used vehicle and in short we arent going to do anything for you not even take a look point me in the right direction NOTHING. Mind you same saleman that told me yes its been serviced our mechanics are the best car has no issues for me they cleared the code beforehand a misfire doesnt just happen magically in a day especially if they had the same vehicle inventory for over a month very shady look elsewhere. Taking the vehicle to see if the codes were cleared ill update this review with that information pretty sure activities like this arent legal”

“Thanks to Marcos Almora, I had an excellent experience doing my trade-in and getting a new lease. From the very beginning, he was kind, generous, and friendly. He listened to us patiently, understood exactly what we wanted, and went above and beyond to make it happen. He did everything possible to complete the deal and help us drive away with the car we wanted. I felt great throughout the whole process — very comfortable and relaxed. I highly recommend him 100%!”