Kansas City Hyundai

“Hyundai corporate and this local service center need to get on the same page. I’ve been dealing with a potential recall issue for six weeks. The local service center initially declined to address it and directed me to Hyundai corporate to open an escalation claim. I did exactly that and have been communicating back and forth with corporate. I was then instructed to schedule another appointment with the local service department so they could inspect the vehicle and begin the formal escalation process. Corporate specifically told me there was no need to obtain a local estimate and explained that the process required the dealership to evaluate the vehicle first. When I scheduled the appointment, there was no mention of needing an estimate beforehand. I rearranged my entire day for the appointment (since they couldn't provide realistic time windows), only to be told upon arrival that I must have a local estimate before anything can move forward. I showed them the written communication from corporate, but was met with “that’s our policy” and no willingness to help. Now I’m stuck waiting at least another two weeks to get an estimate elsewhere and then start the scheduling process all over again. The lack of communication between Hyundai corporate and their service centers is unacceptable, and the customer is the one paying the price in time and frustration. This process has been unnecessarily difficult due to institutional problems in their business model.”

“Zoe is top notch in the service department at Kansas City Hyundai. My entire experience has been nothing but pleasant! I had been dealing with another company with my transmission and figured out it needed to go to Hyundai. When I say Zoe went above and beyond I literally mean she did everything to help me. Called the company who sold us a faulty transmission. Did all the footwork to make sure that we had a great experience vs having us figure it out on our own. This is the first time I’ve reviewed a dealership but definitely wanted to give a huge shout out to Zoe for her amazing commitment to making customers happy!”

“Went in for a paint marker. They never called like they said they would when it was ready. Was promised the paint match marker was going to be free. It wasn’t. Upon entering the service center front desk I was met with a very rude man. Made me feel anxious about blocking “his” driveway when there was no where else to park to keep service and help. Will not be going back.”

“A Most Sincere Thank you to the KC Hyundai Team. Tom here. It's been a month since I purchased a 2025 Santa Fe SEL. As previously a 30+ yr. Customer Service / Procurement Mgr. in the Logistics Field, I can honestly say, I have never been accorded such Highly Professional Level of Service across an entire Organization / Dealership. From 1st walking in the door and meeting with my Saleswoman / Hallee, each and every encounter with Hallee's Team members ONLY confirmed that Patience, Honestly and Professionalism carry the Day. As with most people, I'd expect they have had One or more contentious encounters when purchasing a Vehicle. I found None of that here. I research & ask alot questions, each and every One was fielded and answered or a colleague found who was knowledgeable, patiently explaining this or that. I have been back now 2-3 times ( pick up title ), with more questions / mostly technical in nature, but each handled in most friendly & professional manner. If you are looking for a excellent vehicle for the Value / or an Exceptional Car Buying experience, I hands down recommend KC Hyundai. You'd be hard pressed to find One any better. Sincerely, Thomas Kay Satisfied Hyundai Santa Fe / Owner”

“PLEASE DON'T GO HERE. If you must visit a KC Hyundai dealership, go to McCarthy instead. I had a check engine light on and had pulled codes P1326 (dreaded knock sensor engine issue code) and P0420 (catalytic converter efficiency) earlier in the morning on my wife's Hyundai Tucson 2019. Checking in the service area, one man looked extremely angry and didn't look up or say a word. I heard him give a rude short response to someone that asked him a question. The man that checked me in was polite enough I suppose, but asked me absolutely zero preliminary questions about the issue I was having. Then he came out to the waiting area (one of the ugliest, smallest, and least equipped waiting rooms I've ever seen at a dealership, by the way) and asked me to sign something, giving no explanation. I asked what I was signing and he said for $189 diagnostic fee. I asked him if they'd be waived if it was a warranty issue; based on the codes I believed it would be covered by warranty. He gave a very cryptic response, sort of a reluctant "yes but not necessarily." I then started reading reviews in the waiting room and saw that the most recent 10-15 reviews were all 1 star with horror stories. I got a sick feeling and luckily was able to get back to the desk before they had pulled my car away to work on it. I told them I had changed my mind and they said that's fine, the keys are in the car. Mysteriously, the check engine light was now cleared, after being on since yesterday and throughout the course of ~50 miles of driving. I called back and asked the angry man on the phone if there's a chance anyone cleared it. He angrily said "Absolutely not, nobody touched it." I can't be certain I was lied to about this, but I've read that it would be very surprising for both of these codes to disappear on their own without an intentional reset via OBD2 scanner. So now I'm waiting to see if these codes will reappear and will update the review accordingly. SIDE NOTE/PSA: ABSOLUTELY DO NOT BUY A HYUNDAI OR KIA IN 2025. They're very expensive to insure right now because the Kia Boys theft epidemic, the engines are highly unreliable, and the company has taken the bare minimum responsibility to address either issue. The "solution" for the present theft risk due to lack of immobilizers in affected models was a service campaign where they put an anti-theft sticker on your car and an ineffective software "upgrade" to the alarm, and tell you to use a steering wheel lock. They don't fix the root cause and the vehicles are still extremely high risk for theft or attempted theft. My wife's Tucson has had three separate theft attempts and we're still trying to recover money through the class action lawsuit. As for the persistent engine issues, we've had one fully approved engine replacement after a catastrophic engine failure on the highway. It was like pulling teeth and a several month process to finally get the replacement approved and executed. The replacement is the same engine model that has known issues and has high risk of catastrophic failure. And here we are getting check engine lights again on an engine that's less than 10,000 miles old. That's because Hyundai's "solution" to this problem is merely another software update that will help detect early signs of engine failure. Again, not addressing the root cause of these engines having a high risk of failure. Even if newer models don't have these issues, I will never again buy from a company that handles their existing quality issues so negligently.”