South Hills Chrysler Dodge Jeep Ram

“Got a hybrid jeep here, not even a year old. Several recalls, very unsafe (using words like fire and catastrophic). Along with the recalls, several other issues with the car (shut off on my husband as he was pulling in traffic, service 4wd, take a turn and RPMs go up to red, and countless other issues). I reached out to them now for months about this car. Was told I needed to reach out to Jeep, Jeep tells me I needed to reach out to Stellantis, Stellantis tells me to reach out to dealership. I text, I call, I get absolutely no response. Hung up on after expressing my frustration to the sales manager (after he didn’t call me back twice). I have 2 small children that I cannot put in a brand new car that has several safety issues only to be told “we can’t do anything for you” or “you’re going to lose a lot of money if we get you into a different car” I pay $400 a month and can only use half of the power source now for months (recall says I cannot plug it in- it’s a hybrid). No one wants to help, they just want your money and will ignore your calls (and hang up on you). While I understand this is a lease, the lack of compassion, communication, help, or even lending a loaner car is beyond frustrating. I feel like I have been lied to this entire time, only because they are still getting my money. They keep pointing the finger at everyone else but themselves.”

“South Hills Chrysler Dodge Jeep Ram Fiat (CDJRF) Service department was incredible. From the beginning, everyone was very helpful, professional, and informative. The appointment was scheduled, and I received text reminders of the upcoming appointment, and a direct text to Jim - who was my source of communication throughout the repair. I had a terrible ordeal with a New York CDJRF. South Hills took over; and with much patience and coordination with the poor communicating NY dealership, they were able to quickly resolve the repair. Jim kept me informed, every step of the way. I couldn't be more pleased with the excellent communication and workmanship. Thank you South Hills CDJRF!!!”

“This is my third Jeep purchased from South Hills Jeep. Charlie Shaver is great, knowledgeable and listens to the customer. I'll be calling Charlie again when I'm ready for another Jeep.”

“Our Jeep was towed here on 11/11 due to a recurring electrical failure that makes the vehicle unsafe to drive (wipers on full blast, no lights, no airbags, no cluster, no signals). Communication was poor from the start—I had to call multiple times just to get the RO and basic updates. The vehicle sat in the shop for a week, and they only repeated the same software update our home dealer had already done. We picked it up on 11/17, and the issue came back the very next day, leaving my wife stranded 50 miles from home for the second time. When we called, the dealership offered no help—no loaner, no assistance—just told us to contact roadside. When I asked why the faulty module wasn’t replaced, the tech said they “had” to redo the software update first because Jeep wouldn’t pay for the repair. If that’s true, it raises serious concerns about Jeep’s priorities over customer safety. We’ve since filed an NHTSA complaint and are pursuing lemon law action. Extremely disappointed with the lack of communication, support, and initiative from this service department. Would not recommend—customers deserve better than this.”

“Mitch was our sales person for our truck! We have been looking for the right one for many months. We saw this one come up and immediately called! Mitch held the truck for us took a ride and Mitch took great care of making sure before we drove off we knew where everything was and explained everything thoroughly. Our experience was quick and easy the financial team lead us through and was comfortable with our decision. Thanks for the great service! JSP & PLP”