Chrysler Jeep Dodge City of McKinney

“I purchased my new-to-me Mazda CX-5 through this dealership using the Amazon Auto car buying service. It was fast, transparent and simple! If the car buying and negotiation process gives you anxiety, like it does with me, I encourage you to try this service. I worked with DJ to appraise my trade in, complete the paperwork online, and final steps at the dealership. I was at the dealership for a total of 35 minutes. DJ was thorough, knowledgable and responsive!”

“Brought my car in for a simple oil change and they quoted me $200, which is way higher than what I paid for the exact same service here before (around $160). It really feels like they see a nice car and think they can overcharge. Save yourself the money and time; go to Firestone or another shop instead. You’ll get better service, fair pricing, and less waiting.”

“I was met by Sam in the lot while gazing at a majestic beast of a truck. He introduced himself and made me feel comfortable. I left that day, but we had communication via text over a period of days, where he worked on my behalf to get me a fair deal, both on the new truck, and my trade in. After all is said and done, I am happy with my new deal, and feel like I made a friend in the process. Sam is your guy, and will go to bat for you!”

“I took my truck into there service shop stated that the diagnostic fee wasn’t enough to cover diagnostics. The took the cross member and oil pan off stated that the rod bearings were contaminated and that engine would have to be replaced for $1329.00 I did have an extend warranty that did not cover the engine. The quote to replace the engine was around $11000. Not including the 1329. So I decided once I was able to get the money to move it to another shop where the engine would be only 7500 installed out the door. So I get the truck out of the shop send it over to the other mechanic. 1st the cross member was never reinstalled on the truck. 2nd the oil pan was still loose. The dealership knew I wasn’t having the work completed by them for almost a month. 3rd To find that it runs just fine and practically needed a tune up and a clean out. I have driven the truck over 500 miles with no issues. Went to the dealership with the truck where the stated that they diagnosed the truck properly and the service manger really had nothing to say he was more bothered that I was asking questions. Then had to get the shop Forman to answer the questions”

“Good fortune and a kind heart lead me into a position to help a wonderful young woman who was in dire need. The trouble was that I’m in Tennessee; she was in Georgia. She had made online friends, the first real friends she had ever had. She needed to get out of Georgia. They were in Texas so I sent her there, helped her get a place to live and all was well EXCEPT she needed wheels in order to find a job. Being new in town, inexperienced, and shy to boot she couldn’t find one that I could afford. Her comfort zone only extended to Facebook marketplace searches which tends to offer a lot of fraud when it comes to vehicles. So I took control, found the Dodge dealership on Safari and called. I asked for a salesman and was put through to Sam Hall. What a blessing that connection has come to be. I explained the situation to him and found him surprisingly empathetic. He told me that he has 5 kids himself and had nurtured them all through similar situations. He gave me his cell phone number and promised to help me help her. He had one vehicle that was perfect and even agreed to take it to her to test drive. But being shy I couldn’t get her to call him. That car sold but in a few days he had another. It took quite a lot of persuasion but they finally connected. She loved the car and surprisingly she loved Sam. She had never before driven on an interstate highway. On the test drive Sam coached her through that fear. This was remarkable enough but Sam’s service to us had only just begun. He put me through to Dodge City’s Finance Manager, William Flores, a very competent man who walked me through the complexities of buying a Tennessee car in Texas, laws titles, tags, insurance and such. In a couple of days she had a 2018 Malibu with 130k miles. Five hours later it was dead. The breaks had locked up. She didn’t call me. She called Sam. 10 pm. He went and got her and took her home. Then he had the car towed back to the dealership. Then he put her in a rental car. A couple of days later the Dodge City mechanics determined that there was a leak in a vacuum hose in the break system, a rare disorder that was missed in the 30 point inspection Dodge had done on the car. It took several days to repair but Sam was with us keeping us informed all the way. Texas doesn’t have a “Lemon Law”. I’d bought a “Pre-owned Vehicle”, aka a “Used Car” along with all it’s benefits and foibles. Neither Sam nor Dodge City was obligated to help us at all. They didn’t have to do any of this. Yet they did. The debacle didn’t cost me a penny. It’s hard to explain how grateful I am to Sam and Dodge City. I’m from out of state. I’ll never buy from them again. I have no local influence to pass business their way. I’m supporting a penniless young woman who likewise has little local influence or power. Nevertheless they went far beyond the call of duty for us. I thank them from the bottom of my heart. I asked her yesterday, “How’s the car doing?” She answered “She’s perfect.””