Kent Parsons Ford Lincoln Mercury

“Kent Parsons Ford continues to set the standard for what a dealership experience should be. I drive two and a half hours from Richmond, and it’s worth every mile. Their professionalism, honesty, and genuine customer care are unmatched. Other dealers could learn a lot from the way this team operates. Dalton in sales was exceptional: knowledgeable, patient, and truly focused on finding the right fit rather than pushing a sale. Mark in finance was equally impressive, making the entire process smooth, transparent, and stress‑free. Together, they delivered a level of service that’s second to none. If you want a dealership that values your time, treats you with respect, and consistently goes above and beyond, Kent Parsons Ford is the place. I’ll continue making the trip because they’ve earned my trust and my business.”

“I had a wonderful experience with the team in the service department. I took my bronco in to get it inspected and to have the recalls checked, not a single problem. The staff was very friendly. Unfortunately I'm horrible with names but the gentleman and lady who were behind the desk were just great. The gentleman was able to pull up all the information for my bronco so I could verify everything was in order and to also verify what trim level I had. Even the lady (sadly still bad with names) was super helpful and was able to explain the recalls and I couldn't be happier. 19 out of 10.”

“Fast, Honest and excellent communication. Went to Hagerstown Ford twice for recalls on my Mustang and was treated like they didn’t want to complete any work and had my car there for multiple visits at my expense to no work being completed. Kent has my business for the life of my Mustang. Thank you for allowing me to make clear and concise reservations online and completing all work to the agreed upon time and price. No hidden fee’s.”

“My wife and I recently purchased a vehicle from Curtis Greer at Kent Parsons Ford. ZERO high-pressure sales tactics. Curtis was a down-to-earth, nice guy to work with. I highly recommend Curtis and Kent Parsons Ford for your next vehicle purchase.”

“I have always had a very good relationship and experience with Kent Parsons Ford, Inc. Whenever I need anything done including service or just a state inspection I am able to get a scheduled appointment right away. This dealership is very professional and accommodating with every encounter. I would recommend Parsons Ford to anyone at any time for a vehicle purchase or any service. I highly praise the work of Shawn Neff (scheduling and warranty advisor) in the service department and Dave Wilt in new vehicle sales. With my other vehicle which is a 2023 Ford Escape, Parsons Ford has been very good at taking care of any concerns. They have just recently completed a Ford recall which has to do with safety. It was taken care of efficiently and timely. I have no doubt that everyone’s vehicle is handled with the same care and professionalism. Colby is a great tech and always takes care at what he does.”