Perfect Auto

“I hope that this review will prevent someone from being treated and/or ripped off like I was. I purchased a 2023 Tiguan from Perfect Auto on Monday, 4/20/26. I reached out to test drive a couple of vehicles, and initially they were quick to reply. After some minor arguing over the financing (they tried to give me a higher % and tried to change the number of months I paid over as opposed to adjusting anything on their end), I purchased what I thought was a great deal. I test drove the car during the day and it turned dark as I drove home. A headlight alert came on. Because an alert was on the car, certain functions like the remote start did not work. The next day, I noticed a missing panel on the front. I reached out via email and phone over multiple days, often being transferred form person to person with no answers. Despite being told each time I reached out that someone would contact me, I was never ONCE called and always had to initiate contact. I asked for documentation of disclosure and after days of back and forth, was told they were not required to disclose that the lights were changed with off brand parts causing an alert or that parts were missing. The price to fix-$4000. They said they were not responsible and the reason the car was a good deal was because of the flaws they did not feel the need to disclose. I tried giving them a week to address the issues, but was ultimately essentially told, it's your problem now. RUN AWAY!!! If you do decide to purchase a vehicle from them, please have a mechanic check it out before signing anything, get your own Carfax report (they use an alternative service), and test EVERY SINGLE FEATURE they advertise on the vehicle, every window, every button, everything, or risk it doesn't work and they feel they didn't have to disclose that. I have never posted reviews, but after thinking about what I have gone through in the past week, I wanted to try to warn anyone else from trusting this business, so they did not end up like I have.”

“Found a car I was ready to go and test drive and hopefully purchase as I’m out of a car unexpectedly. Charles took my info to run through financing to get me the best deal ever! Come to find out the owner wanted to give the car to his family from my understanding, even after I had set up a test drive for the next morning. Take a look at the other stuff was the next option. This took place within the same day. Be careful With them.”

“Shaq and Charles hook me with my first dealership deal. They made it very easy and straight forward. I told them what I wanted and they fought for my deal. These guys make the whole ordeal simple. Definitely recommend!”

“BEWARE OF BUYING THEIR THIRD PARTY WARRANTIES. My son bought a Hyundai Tucson at Perfect Auto in July 2025. Everyone at Perfect Auto was very nice. We enjoyed our car buying experience there. However, they worked very hard to upsell us a warranty through a third party company called PWI. Told us the warranty is supposed to cover any defects through 60,000 miles and that my son could go into any Hyundai service center and it would be covered. Since my son was heading to grad school out of state and there was a Hyundai service center close to where he would be, we thought this was worth it. He just had an issue with his oil sensor. He went to the local Hyundai service center and it was a defective part HOWEVER they do not accept the PWI warranty program. So he is paying out of pocket for the part and labor. This is very disappointing. So if Perfect Auto offers you a third party warranty program, make sure to understand exactly where service is covered.”

“Jimmy my salesperson was amazing polite and kind! He answered every question I asked and assured us the whole time. I am pleased with the purchase I made. I was hesitant but reassured during my time at Perfect Auto. The finance dept.and administration were very polite and kind too. They were very helpful explaining the warranty process and all. Thanks to the team I have my perfect auto!”