T S and S Ford

“We recently visited TS&S Ford in Madras to purchase a new car. Like most people, we weren’t exactly looking forward to the process—but that quickly changed. Our salesman, Tyler, greeted us at the door before we even stepped inside. He was friendly, knowledgeable, and especially helpful in guiding us through all the new technology, which was definitely a learning curve for us. Kudos to Tyler for his patience and expertise! We would also like to thank Kip, the CSM, for ensuring everything went smoothly and making the entire experience enjoyable. And a special thanks to Hamid for his great sense of humor—he truly made it a fun day for us. Thank you, TS&S, for turning what we expected to be a stressful experience into such a positive one! Kirk and Lottie Holcomb”

“I found the service team awesome. The mechanic published a video of his investigation. Great idea! Ford did have some snafus delivering my parts, but that’s on Ford not TS&S. I worked with Austin and he exemplified the best customer service reps I have ever come across: Honest; follows up; communicative. The analysis of my EGR issue was spot on.”

“I recently had my truck serviced at T and S Ford in Madras and had the absolute pleasure of working with Austin. From the very first call to the final update, he was incredibly professional, knowledgeable, and patient. My truck had several issues that required careful coordination with the insurance adjuster, and Austin handled every part of the process with a level of care and communication that truly impressed me. He took the time to explain every detail, never rushed me off the phone, and made sure I understood what was being done and why. He even followed up multiple times without me having to ask, which shows how dedicated he is to his customers. You can tell he takes pride in his work and genuinely wants to help people. In a time when it is hard to find true customer service, Austin stood out as someone who goes above and beyond to make things right. He was honest, respectful, and always professional. Because of his outstanding service, I will continue to bring my vehicles to T and S Ford. He is a rare kind of service advisor that makes you feel confident and taken care of. Thank you, Austin, for all your help and for treating me like more than just another customer. You truly represent T and S Ford at the highest level.”

“The service team at TS&S Ford is excellent! They run an honest business, are very professional and do great work. Jarette and Kendalyn were a pleasure to work with. I had a unique issue and Jarette was very understanding and helpful in working with both insurance and the warranty company to make sure we covered all the bases. TS&S made sure that I was taken care of and my vehicle was in perfect order and safe for the family this winter. I am thankful and as a small business owner want to congratulate TS&S for still feeling like a quality local dealer and not a corporate outfit like most other places. You can bring your vehicle and be confident they will be honest and go above and beyond to make you feel taken care of. I highly recommend doing business with TS&S Ford.”

“Absolutely great experience here! Buying a car can be a pain but this transaction was not that. Hannah was fantastic from start to finish. She communicated efficiently and in a timely manner. She is very personable and great to work with. Every employee we met or talked with were great as well. We sealed the deal and couldn’t be happier with our purchase. Thanks again Hannah and the entire TS & S!!”