Russ Darrow Madison Kia

“Caleb Jenkins helped me out with my purchase today. He was amazing as well as the sales manager. Very professional, knows customer service and I appreciated their transparency instead of trying to just be a salesperson. They also provided a better quote AND trim compared to what Metro KIA offered so also a huge plus. 100000% recommend coming here or any Russ darrow dealership for your next car purchase or if you're interested in seeing what options are out there. They were and are amazing!”

“I was extremely happy with my salesman, Michael Krumm. He was great with communication when setting up an appointment and choosing a vehicle. Not pushy at all and very good at explaining how everything worked. My son recommended him after he purchased a vehicle and I am happy he did. I am very satisfied with my new Sorento and all the service I received.”

“If you want to be routinely harassed, this is the dealership for you. I went to have my car serviced to inspect an odd noise and to have my serpentine belt replaced. The "fix" they recommended was quoted at $3,500, noting that my vehicle was in dire condition, which I requested a second opinion for, and they didn't even replace my serpentine belt as I initially requested. A second opinion noted that one of the plastic flaps was grinding the axle, and that was the noise, and promptly fixed the issue for a fraction of the cost (and actually replaced my serpentine belt). It is note that this happened roughly 2 years ago now, and even with 40k additional miles on the car, it has been operating just as well after the other mechanics fix. Ultimately, they're diagnostics are bad, and they just want to extort you out of every dollar they can. For the icing on the cake, they WILL NOT STOP CALLING. Again, after 2 years, I swore to not do business with them, but they would call every day. I even directly told them to not contact me again, and that I had no interest in ever doing business with them, but still continue to be harassed by them. Such a disgrace. Do not do business with these people; you will regret ever having done so. For anyone who still doesn't see my level of frustration - I didn't even use ChatGPT to craft the review, I just feel this genuinely negative about Russ Darrow Kia.”

“I had an outstanding experience working with Dani C! From the moment we stepped onto the lot, he was professional, friendly, and completely low-pressure. Eric took the time to listen to our needs and helped us find the perfect vehicle without any of the typical sales hassle. His honesty and transparency throughout the entire process were a breath of fresh air. I highly recommend Dani to anyone looking to buy a car! Connect with him!”

“I had a wonderful experience at Russ Darrow Kia while purchasing a car. Antonio Lopez was incredibly helpful, informative, and respectful throughout the process. He took the time to answer all of our questions and made sure we felt comfortable with our decisions. I am thankful with how available he was for any follow-up questions we had after the purchase. We truly appreciate the exceptional service and courtesy provided by the entire staff. I highly recommend this dealership to anyone in search of a new vehicle!”