CARMAX MYRTLE BEACH

“I found the car I wanted and my trade in was top dollar compared to other dealerships. We had a wait time getting my title but they held my transaction until we were able to get the title from DMV. Excellent guys to work with!”

“I made an appointment through CarMax corporate expecting a smooth, efficient buying process. Unfortunately, it turned into one of the most frustrating vehicle purchases I've experienced. Despite arriving with all of my financing paperwork already completed online, I waited over an hour past my appointment before anyone helped me. Even then, it took another hour-plus to complete the purchase. The next day, I received a call informing me that the paperwork had been completed incorrectly and that I needed to return to the dealership. What should have been a simple document correction turned into purchasing the car all over again. I had to undergo another credit check, dispute financing terms that had changed from the previous day, and spend an additional 2.5 hours essentially buying the same car twice. While the employees were polite, no one seemed to appreciate how much of my time had been wasted or made any meaningful effort to make the situation right. To make matters worse, the very next day the Tesla notified me that it required service. I contacted my sales representative to ask whether the repair would be covered, but never received a response. Rather than continue chasing answers, I scheduled the service directly with Tesla myself and will likely end up paying out of pocket because I have little confidence that CarMax would resolve the issue without creating even more delays. I chose CarMax because of its reputation for making the car-buying process easy and hassle-free. My experience was the exact opposite. Between the excessive wait times, having to purchase the vehicle twice because of CarMax's mistake, the additional credit inquiry, the financing issues, and the complete lack of follow-up after the sale, the entire experience was a tremendous waste of time. The staff I interacted with were courteous, but the overall process fell far short of what CarMax advertises. Based on this experience, I would seriously hesitate before purchasing another vehicle from CarMax.”

“A great buying experience! The only issue I had was the Automatic Start didn't work and Susan wrote up a work order for them to contact me but I was never contacted but I ended up figuring it out myself. This is my first time with Carmax and I hope that they don't forget about people after the sale! Other than that it was a very pleasant buying experience!”

“This was my first experience with Carmax. Buying a car from a dealer for me is like going for a root canal without anistesia . Carmax was the most pleasant experience I've experienced in my 70 years. Granted you do all the work, source the car, have it brought to you, qualify for financing, select your payment terms, chose an extended warranty if your inclined. The hours you normally spend in the dealers showroom you do in the comfort of your home. None of the dealer nonsense (oh that's an old add, I need to ask my manager, how much do you want to pay, you can cancel the extended warranty, you need to pay to have the windows etched, need the underpainting, oh you wanted Matt's? A spare key oh that's about $650, the list goes on.) Carmax you need to do your homework, research, know what you're buying and trust but verify the car when you get there. We were in and out in an hour and that was with a test drive. Don't ask about the cars features, they don't know, look it up, check for recalls. The specific repairs and services done on the car was actually better than the CAR FAX I ran on it. Simply put why did I wait so long to buy from Carmax. Run don't walk to your computer and get started. You'll be a fan too.”

“We had a great experience! First we got a price for our car to sell online. We missed our first appointment but were able to call and get another one. Scott was our customer service rep. They have the process perfected. They inspected our vehicle, looked the car over and took pictures. We had a small glitch with the car history and odometer and they quickly investigated and helped us take care of it. We had service records from the dealer with odometer readings. Scott was very helpful and friendly. The process takes a bit, but it's a good deal and no hassle. This was our second time selling to CarMax.”