Ciocca Honda of Williamsport

“I was really pleased with my recent purchase of a CRV Hybrid. The sales representative, Maya, was helpful and knowledgeable about their products. She was open to any of my questions and/or concerns. The only portion of my purchase that could have been improved was the inventory was low and my test drive was the former year model. However, once I placed my order, it came in within 4 days. Maya was not pushy about the sale and they did negotiate on their price. In the end, I am a very happy customer.”

“Great experience working with my salesperson Maya and manager Dennis and the finance manager as well. They took time with me, answered everything I asked of them and when they didn’t know the answer, they searched for it until they found out the answer to my questions. Go see them for your next vehicle purchase.”

“UPDATE: I never received all calls or VMAILS. I reached out to the store and again, got the same redundant message. "No one is available, nothing is documented in my account". All I am asking for is to have my free oil change. I'm not asking for you to replace anything. Its a simple oil change! I purchased a vehicle from Ciocca Honda in February 2026 and recently called to schedule the courtesy oil change that was promised at the time of purchase. When I contacted the service department, I was told there was no record of the oil change on my account and was transferred to the Service Manager. Since then, I have left multiple messages for "Steve" and have not received a single return call. I have called numerous times and continue to be told to leave another message, with no follow-up or resolution. What is most disappointing is that despite the service issues I have experienced with Ciocca Honda over the years, I still chose to purchase my third vehicle from them since 2020. Unfortunately, the lack of communication and failure to honor a simple courtesy oil change has reinforced the concerns I have had in the past. I am not only frustrated by the unfulfilled promise but also by the complete lack of customer service and responsiveness. At a minimum, I would expect a return phone call and an effort to resolve the issue. To make matters worse, just four weeks ago I had to replace all four tires on the vehicle due to dry rot and mismatched tires, which negatively affected the rear differential. This was a significant and unexpected expense shortly after purchasing the vehicle. Additionally, I purchased an extended warranty at the time of sale and later discovered it included a $500 deductible that was never clearly disclosed to me during the purchase process. Had this been properly explained, it would have factored into my decision. At this point, my frustration goes beyond the courtesy oil change. It is the ongoing pattern of poor communication, lack of transparency, and failure to address customer concerns that has left me extremely disappointed. After purchasing three vehicles from this dealership, I expected a much higher level of customer service and accountability.”

“Ciocca Honda of Williamsport was wonderful to work with. I was looking for a specific model, and they were willing to work with me remotely before coming into the dealership. The process was super smooth, and they got me through all the paperwork in an hour. Shout out to Levan, Michael and Nick who made the car buying experience fun and easy.”

“So, this could be long winded, but I’m going to keep the gratitude short and sweet. I’ve had several appointments over the years with this Honda Dealership and everything has been handled with personal care. A year and a half ago we had to replace the engine in our 2015 Honda Odyssey. When it came time for the payment, we needed to wait an extra two weeks because of our payroll cycle and just not having $6000 on hand to cover it. Honda was more than wonderful through this process and allowed us to have the Honda rental vehicle for an extra week. Honda really worked with us to make this less painful. Then a couple months ago, we had a spark plug foul out on us, and when we brought it to be serviced, they charged us no cost to have the spark plug replaced and to check the system for any other issues. I’ve personally never walked out of a mechanic without a charge. I was extremely grateful and felt a personal touch at this point by being a customer for the past eight years. Cheers to Ciocca Honda of Williamsport!”