BMW of MT Laurel

“The true measure of a dealership is not how they treat you during the sale, but how they support you when a problem arises afterward and stand behind the product they sold. I had an excellent buying experience of an X5 from BMW of Mt. Laurel. The process gave me enough confidence to also purchase a bumper-to-bumper extended warranty, which was presented as the highest level of coverage available. During the sale, Finance Manager Chris Crow assured me that the warranty would provide comprehensive coverage and peace of mind. He specifically told me that if I ever had an issue, I could call him directly and he would help get it resolved. Unfortunately, my experience changed when I encountered my first vehicle issue. Another BMW dealership believed the repair should be covered under the extended warranty, yet the claim was denied. What was even more disappointing was the lack of support afterward. Despite multiple phone calls and emails requesting assistance, Chris Crow acknowledged receiving my email but never returned a single call. The promises made during the sales process seemed to disappear once the warranty was sold. When customers spend thousands of dollars on an extended warranty, they expect responsive communication, support, and someone willing to stand behind you. This experience has left me questioning both the value of the warranty and the level of post-sale customer service provided by BMW of Mt. Laurel. I strongly encourage anyone considering an extended warranty through BMW of Mt. Laurel to get all coverage representations in writing and fully understand the claims process before making a purchase. While my vehicle purchase experience was excellent, my post-sale support experience has been extremely disappointing. Based on that experience, I would be very hesitant to recommend BMW of Mt. Laurel to friends or family.”

“Recently purchased a x3 from Al Thomas, he is the man. Answered all my questions and made the process extremely smooth. Very knowledgeable about the product and made the whole experience enjoyable. It’s not everyday you buy a car so the little things matter and Al definitely made this experience memorable”

“I had an absolutely exceptional experience working with Holman BMW, and especially with George. From the moment I walked in, he made the entire process feel effortless, professional, and genuinely enjoyable. Buying a vehicle can sometimes feel overwhelming, but George completely changed that experience with his patience, transparency, and attention to detail. What stood out most was his ability to truly listen. He took the time to understand exactly what I was looking for, answered every question thoroughly, and never once made me feel pressured. His product knowledge was outstanding, and he explained everything in a way that made the process smooth and stress-free from start to finish. George went above and beyond to make sure every detail was handled perfectly. Communication was excellent throughout the entire process, and his follow-through was unmatched. You can tell he genuinely cares about his clients and takes pride in creating an outstanding customer experience—not just making a sale. The level of professionalism, kindness, and customer service I received was truly 10-star worthy. If you are looking for someone who is honest, knowledgeable, responsive, and committed to making the experience seamless, I highly recommend asking for George at Holman BMW in Mt. Laurel. Easily one of the best sales experiences I’ve ever had.”

“I bought my BMW 2 Series from this location and couldn’t be happier with both the car and the overall experience!! My personal consultant, Fontaine Holland, was outstanding from start to finish. He was extremely professional, knowledgeable, and attentive throughout the entire process. Every question I had was answered clearly and confidently, which made the experience smooth and stress-free. Fontaine truly went above and beyond to make sure I felt comfortable and informed with my purchase. His professionalism and dedication to great customer service made a lasting impression. I’m very grateful for his help and would absolutely recommend working with him if you’re considering buying a car here. This gentleman deserves a raise. Thank you so much again!”

“I love taking my car here for service. The staff greats me with a pleasant attitude everytime I show up. My car has never been anywhere else since I putchased it. And thats because im treated with the utmost respect everytime I come in for service. And the video inspection from the technician is a great addition to the service policy. I love it here.”