Krause Honda South

“I honestly don’t know how this dealership has so many good reviews. I gave it 2 stars because I was actually able to get a vehicle, the service after that was awful! I purchased a vehicle and it has a slight hanging of the rear view mirror. My salesperson, Mya Hill (may have spelled it wrong) told me she spoke to management and he approved to allow me to come back to get it fixed because it was near closing and service was closed. I got the run around for an entire month. Just for her to finally call me and say he said no approval. She even expressed herself how she wasn’t sure why he changed his mind and apologized. Apologizes don’t help. I’ve had this car for 5 months & I even went to Volkswagen & all that Volkswagen can do is refer me an auto glass place and no auto glass place will touch it because they didn’t install the windshield! If Honda had the ability to fix it KNOWING they sold it to me this way, they should have after me buying a 30k car! I feel like she just told me he approved to get the sale and my dumb self fell for it! Love the Tiguan! Hated the service! My husband wanted to come back and buy his car & I told him absolutely not! Went somewhere to totally different the next week for his! Preparing my report to the GA attorney general consumer protection division asap!”

“I scheduled a 4:00 p.m. appointment for an oil change and tire rotation several days in advance and received both text and email confirmations. I arrived at 4:06 p.m., only to be told there was new management and that the service department now closes earlier—something that was never communicated when I booked my appointment. Thankfully, they agreed to honor it. What happened next was unacceptable. Nearly three hours later, I was still sitting in the waiting room with no updates. I eventually had to go ask what was going on, only to find out my vehicle had been moved to another shop because the original shop had already closed. When I asked why an appointment was taking so long, I was told that appointment times are basically just for check-in and don’t mean your vehicle will actually be worked on at that time because they finish all earlier appointments first. If that’s the case, then what’s the purpose of scheduling an appointment? This wasn’t my first visit to this Honda dealership—it’s actually my fourth oil change here. I’ve had to wait before, but never anywhere close to this long. In the past, the service advisors at least kept customers informed. This time, there was virtually no communication unless I asked. To make matters worse, other customers in the waiting room said they had 2:30 p.m. appointments and were still waiting as well. Delays happen, and I understand that. What I don’t understand is overbooking appointments, failing to communicate major operational changes, and leaving customers sitting for hours without updates. Honda has always had a reputation for great customer service, but this experience fell far below that standard. I hope management reevaluates its scheduling process and prioritizes communication with customers because this was, without question, the worst service experience I’ve had at this location. ***UPDATE*** The service manager called me today to rectify the situation and I am very thankful. He apologized and promised to make sure that my next visit would be handled in the professional manner I am used to. That call was very much appreciated.”

“My experience with Honda South was very impressive. The staff made the experience unforgettable. Miya, Miriam, Richard, and Nick all went above and beyond to make sure that I was a satisfied customer. I went to the dealership underestimating myself. What I thought couldn’t happen,,,,happened. I went to the dealership shopping for a used car, only to leave with a brand new car. Thank you Honda South for an amazing experience. 🙌🏾😉💯”

“I had an amazing experience at Honda South. From start to finish, the entire process was smooth, professional, and stress free. My salesman, Robert, truly went above and beyond he took the time to understand exactly what I wanted and made sure I didn’t leave unless I was completely satisfied. Philip Malone III was also incredible to work with. He was very knowledgeable, transparent, and worked hard to get me a price that fit my budget. He made everything easy to understand and ensured I felt confident every step of the way. Overall, this was one of the best car-buying experiences I’ve ever had. I highly recommend them to anyone looking for great customer service and a hassle-free process!”

“I purchased my 2022 Honda HRV and we all absolutely LOVE IT. The Staff at Honda South are The Best. It was my first pressure free experience purchasing a car , Went in told the young guy salesman ( sorry I don’t remember his name ) but he was nicest salesman I’ve dealt with buying cars. I actually had been to Sons Honda to purchase an HRV but the Used Car Manager blew the deal for me by being Rude. No time for Rudeness, I knew what I wanted , I knew the amount I could afford and I left the same day with that I wanted at the price I wanted … Sorry Sons it’s Honda South now for me.”