CAR Pros Kia Moreno Valley

“I am writing to provide feedback regarding a recent experience at Car Pros Kia. While visiting for a service appointment, I became interested in a Blazer they had there lot. My initial interaction with Jesse was highly positive. He was exceptionally respectful, transparent, and helpful in answering my questions. His professionalism was greatly appreciated as I explored options, including a Kia Sorento Hybrid, and he offered to run some preliminary numbers. However, when Jesse became occupied and another sales associate took over, my experience significantly deteriorated. Despite clearly communicating my desired monthly payment threshold, I encountered persistent attempts to push for a much higher figure, which felt dismissive of my financial parameters. Subsequently, the suggestion to convert my current lease to a purchase immediately, with a possibility of a reduced monthly payment, also proved unsatisfactory as the projected payment remained considerably above my budget. I conveyed my existing plan to convert my lease in December with Kia of San Bernardino, where I had been quoted a monthly payment significantly more aligned with my financial goals. This information was met with an unyielding assertion from your sales associate that such a conversion was "impossible" given the terms of my 3-year lease and remaining balance, even with a down payment. This claim directly contradicted information I had already confirmed through Kia Finance and another dealership. I believe it is crucial for sales professionals to respect a customer's stated financial boundaries and to refrain from invalidating information or possibilities a customer has researched. Focusing on the unique value proposition of your own dealership rather than attempting to discredit other options would, in my opinion, be a more productive approach. Regrettably, this incident marks the second occasion where I have felt a lack of respect during a visit to your establishment. Consequently, I have decided to take my future automotive business, including any new Kia purchases, to Kia of San Bernardino, despite the longer commute”

“We had an amazing experience working with Andy! He helped us purchase a 2022 Kia Forte with great mileage and in excellent condition. From start to finish, Andy provided outstanding customer service. He was professional, honest, patient, and made the entire process smooth and stress-free. He answered all our questions clearly and made sure we were comfortable with every step. We truly appreciate how transparent and helpful he was throughout the deal.”

“I recently purchased a 2026 Kia GT with the GT1 package from Car Pros Kia of Moreno Valley, and as a first-time buyer, it was quite the experience. The Highlight: Philip I have to give a massive shoutout to my sales advisor, Philip. I actually found him on Facebook, and from that first message to the moment I left the lot—and even to this day—he has been phenomenally helpful. He truly made my first-time buying experience a great one. If you're heading here, ask for him! The Process: Expect the typical dealership environment. Prices were marked up (as they are everywhere right now), and they definitely play hardball. I had to negotiate a compromise to get close to the ideal price I wanted, so be prepared to stand your ground. The Finance Office My experience with the finance manager was less than ideal. There were some "bully tactics" used to question my pricing, which felt like a typical high-pressure sales move. It wasn't a friendly interaction, so my advice to other buyers is to stay sharp and be ready for anything thrown your way in the back office. Overall, Despite the grind in finance, Philip made the deal happen and has been a stellar point of contact. I’m thrilled with the new GT! I would have given this a 4 star but Philip you came through and I appreciate that!”

“I had a great experience working with my salesperson Peris during my car purchase. He was professional, knowledgeable, and took the time to answer all of my questions without any pressure. The entire process was smooth and straightforward, and I really appreciated his honesty and attention to detail. I’m very happy with my new car and would definitely recommend him to anyone looking for a positive, stress-free buying experience. SHOUT OUT Peris awesome guy”

“12/08/25 at Kia to get oil change. I pay an extra $100 per month which is $1200 annually to receive "free" oil changes. I was told recently I can only have 2 per year based on mileage. I asked Steven Reinard, service person this morning of when my "free" oil changes take effect again. Steven seemed irritated by my question so I stated" you seem upset with me for some reason". Steven presented himself as condescending and very gruff when speaking with me. Its a shame that this dealership continues to provide my husband and and I bad service. Today I was also told my Kia needs $1200+ of work but when I took Kia to Perris dealership I was only informed to change cabin filter that was coming up. Its unfortunate weve had such bad service here. Also, the service group is upset with me because I am asking for a buy back on my Kia 2024 Sportage because moonroof exploded and blew up while driving on the freeway back in February. Case has been open and escalated to Kia customer service for many months now. If you look enough at photos you can see how the broken glass is pushed up. We had two accident adjusters evaluate car, and both deemed as a exploded moonroof. Car Pros Phillip from service department gave me a hot pink post it where he wrote down a lemon law attorney name on it and stated this happens alot. We arrived at 7:48am for just oil change. Service said it will take 1.5 hours. Now 1030am car still not ready. My preceptipn is this is intentional. I will escalate all concerns because as a consumer that purchased 60k car and making $900 monthly payment which is sickening (our fault purchasing here) has to right to have good service.”