Chevrolet of Montebello

“Everyone who helped me was very welcoming and helpful. I went in for a check engine light, and my car was returned even before the time they had given me, which I really appreciated. I just want to say thank you to everybody that helped me Luis Navarette, Julian and I couldn’t get the last gentleman’s name he was the one that turned in my car.”

“I recently needed an urgent same day oil change, and even though they were very busy, they were able to take care of me. Luis, my service advisor, was fantastic! He was friendly, understanding, and communicated extremely well throughout the entire process. He kept me informed and made sure I knew what to expect, which I really appreciated. Great customer service can make all the difference, and Luis provided exactly that. Thank you for helping me get back on the road so quickly! Highly recommend.”

“I had a wonderful experience from start to finish with the team at Chevrolet Montebello. After struggling to work with other dealerships, the sales department was quick, efficient and willing to negotiate. In less than 48 hours, I drove off in my ideal car, a 2023 Bolt EV. Winnie, Jorge, Pete and Chris took excellent care of me. I'll be sending friends from all over the city! Thank you, all. -Jessie”

“The salesperson who helped us, Jose Nieto, was excellent. He provided great customer service and was very helpful throughout the purchasing process. Unfortunately, our experience after the purchase has not been as positive. A day after buying the vehicle, we noticed that the front windshield was severely damaged/stained, as we were told by the detail person we hired, creating a safety concern while driving. We returned to the dealership to address the issue, and Jimmy provided us with a few options for resolving it. We decided to replace the windshield near our home and were told we would be reimbursed for the replacement cost. It has now been two weeks since the replacement, and although we emailed Jimmy the invoice promptly, we still have not received the reimbursement check. We have continued calling for updates, especially since we were told the check would arrive by the end of last week, but unfortunately our calls have not been returned. In addition, the vehicle was sold to us with heavily scratched and watermarked windows, as well as scratches and deep water spots throughout the paint. We addressed the scratched windows with Jimmy and explained that this damage was never disclosed to us at the time of purchase. Normal wear and tear is understandable on a used vehicle, but this level of damage is not normal. It almost appears as though a chemical substance dripped down the body of the car, leaving permanent marks. We are now having to spend additional money with a professional detailer in hopes that paint correction and extensive polishing can improve the appearance. To make matters worse, just 2–3 days after purchasing the vehicle, the AC stopped working. Thankfully, the CarBravo warranty covered the repair, but it became a hassle because the warranty had not yet been updated properly in the GM service system until Jimmy corrected it. As a result, we had to return a few days later for repairs. Driving without AC with four children during the extreme heat we experienced that week was very difficult. We truly appreciate Jose’s professionalism and excellent customer service, but overall we are disappointed with the condition of the vehicle, the lack of disclosure regarding the damage, and the poor follow-through and communication after the sale.”

“Great experience at the dealership. From the start of the process over the phone with Jose. Made everything super easy, dealing made simple Gaby in finance was also a pleasure to deal with! thanks again for the awesome truck! Highly would recommend to anyone looking for a new Chevy!”