
Google Customer Reviews
Shanika Hardwick
Aug 7, 2026
Rating:
“Our experience at BMW Monrovia was truly exceptional!
We arrived feeling disappointed after visiting several other BMW dealerships, but Ari completely turned our experience around. From the moment we met him, he asked thoughtful questions to understand exactly what my daughter was looking for and quickly narrowed down the best options.
Since my daughter is tall, Ari had her sit in the 3, 4, and 5 Series to make sure she would be comfortable before making a decision. That level of care and attention meant so much to us. Once we found the perfect vehicle, it had to be shipped in. Ari handled everything seamlessly—he ordered the car, sent all the paperwork, and made the entire process effortless, especially since we were surprising my daughter. He even captured the special moment on video, which made it even more memorable.
Ari truly felt like family. He is incredibly kind, attentive, proactive, and solution-driven. He even took the initiative to gather quotes to have the vehicle shipped to my daughter's college, going far beyond what we expected.
JJ made the financing process just as enjoyable. He kept us engaged, explained everything clearly, recommended the best warranty options without being pushy, and gave my daughter valuable advice on how to properly maintain her new BMW. Like Ari, he treated us like family rather than just customers.
The entire experience was beyond words. My daughter left with the biggest smile on her face and couldn't stop talking about Ari and JJ. Their professionalism, genuine care, and outstanding customer service made this one of the best car-buying experiences we've ever had.
Thank you, Ari and JJ, for making my daughter's surprise so special. We are customers for life, and I'll definitely be back in May to purchase my own BMW!”
Esther Davis
Jun 29, 2026
Rating:
“Recently bought a new 230i 2026, love the car.
The car is high tech, handles like a dream, drives as smooth as silk.
Ask for Charlotte and Joseph. Good customer service and willing to work a fair deal to include dealer discounts on out the door prices. Ryan friendly, flexible in taking care of the financial details of the purchase. Check out inventory online or come into the showroom if your looking to buy or lease a vehicle.”
Lev Skrynnikov
Jun 16, 2026
Rating:
“Purchasing my BMW M2 was a very special experience for me, and I’m incredibly happy that Yuri was there to help throughout the entire process.
From day one, Yuri was attentive, professional, and always available. He took the time to explain every detail of the car, helped me understand all the options and configurations, answered countless questions, and guided me in building the exact M2 I had been dreaming of.
What I appreciated most was that there was never any pressure—just honest advice, patience, and a genuine desire to help me make the right decision. Thanks to Yuri, the entire ordering process was smooth, straightforward, and enjoyable.
My BMW M2 is now sitting in my garage, and I can confidently say that I am absolutely thrilled with my choice. A huge thank you to Yuri for his hard work, exceptional customer service, and dedication throughout the entire process.
If you’re planning to buy a BMW, I sincerely recommend working with Yuri. Professionals like him turn the purchase of a car into much more than a transaction—they make it a truly enjoyable experience.
Thank you, Yuri!”
Dánh nhỎ
May 31, 2026
Rating:
“I had an excellent experience working with Yury at BMW of Monrovia. From the moment I walked in, he was professional, knowledgeable, and genuinely focused on helping me find the right vehicle. He answered all of my questions patiently, made the entire process smooth and stress-free, and never made me feel pressured.
Yury went above and beyond to ensure I was satisfied with my purchase and provided outstanding customer service throughout the process. If you’re looking for a BMW and want an honest, helpful, and professional sales advisor, I highly recommend asking for Yury. Thank you for making my car-buying experience enjoyable and memorable!❤️”
Jessyca C. Archer
Apr 15, 2026
Rating:
“Went in just planning to test drive and hadn’t fully decided yet but Collin made the whole process so easy and efficient that it really took a lot of the stress and overthinking out of making the decision. The guidance he gave made everything feel smooth from start to finish.
I’m so happy with the experience. We got the car within just 3 days even though I didn’t really have a plan going in. Everything stayed within our budget because Collin really listened, helped me understand my options, and worked through every problem with me. He made the whole purchase feel simple and manageable.
Thank you so much, and I absolutely love the car!”