The New Monroeville Dodge Inc

“We enjoyed buying our latest Jeep at Monroeville Dodge Ram, but a hit and run driver caused substantial damage to our month-old car. The dealership was professional and efficient, from the appraisal to getting our vehicle returned ahead of schedule and perfect bodywork. There was an unexpected problem that showed up after the vehicle was returned to us. The body shop and service department went above and beyond to assure that the vehicle was ready for a planned trip, even sending someone to assure we could get it in for service. The body shop even got us a priority appointment with service so or trip would not be impacted. Service was fast, professional and complete. Shout out to Ron, Joe and Tracy at the Body Shop, and to the Service Department, including Justin, for giving us back our restored car and our vacation. For a new car,, bodywork, insurance repair and service, this organization is 2nd to none.”

“Thank You for Outstanding Customer Service I wanted to take a moment to recognize someone who truly deserves to be acknowledged for the exceptional way she treated me today. I have been dealing with the Service Department since I purchased my Ram truck in 2018. Over the years, I have had some very frustrating experiences, including dealing with a few service technicians whose attitude and customer service left a lot to be desired. There were times when I honestly questioned whether I wanted to continue bringing my truck to the dealership. Today, however, my experience was completely different. The lady who took care of me today was absolutely outstanding. From the moment I dealt with her, she was kind, respectful, patient, professional, and genuinely caring. She made me feel like my business mattered and, more importantly, like I mattered as a customer. That may sound like a small thing, but it makes a tremendous difference. I have also noticed a significant change in the overall attitude of the Service Department since she has been there. There is a different feeling when you walk in, and I believe people like her are a big reason why. She has a way of making customers feel welcomed, respected, and wanted. After dealing with the dealership for nearly eight years, I can honestly say that she is by far the best person I have ever dealt with there. Because of the way she treated me and the confidence she has restored in the Service Department, I will continue to bring my Ram truck there for service. I would also seriously consider purchasing my next vehicle from your dealership. Employees like her are extremely valuable. You can have the best vehicles, the best equipment, and the best facility in the world, but it is the people who make customers want to come back. Please take the time to let her know that her efforts are noticed and appreciated. She made a real difference in my experience today, and I believe she deserves to know that. Thank you for having someone who truly understands what customer service is supposed to be. She represents your dealership exceptionally well, and I sincerely hope you recognize just how valuable she is. Thank you again.”

“Our experience at Monroeville Chrysler Jeep was exceptional. Shout out to salesman Stephen G, we had an idea of what we wanted and he made it happen. He was very informative and wasn't pushy in any way. The experience was quite the opposite, they were friendly and welcoming.”

“Last year I had a bad experience with the service dept This year I decided to give them another chance because I did have good service for 10 years what the first thing I noticed there was all new people working very polite and professional. I glad I came back because they found something out that needed fixed that would have been dangerous if I would have waited any longer thanks for all your help see you soon”

“Excellent sales team at Monroeville Chrysler Jeep Dodge. Highly recommend Areese as a salesperson! Extremely knowledgeable and helpful. Spent a great deal of time helping me get a payment that I was happy with and also extensive amount of time after making sure I was comfortable with all features of my new car. I also appreciated that the manager and finance team sat right out on the sales floor instead of behind closed doors—it made the whole process feel transparent and like everyone was genuinely working to get me the best deal. If you're in the market for a new car go see Areese!”