Banner Ford of Monroe LLC

“I would like to personally thank Ross Newberry at the dealership. I rented a battery EV in Daytona the 1st ever driving 1. I was recommended by the counter agent going the distance of 1,600 miles the 1st time was NOT a good idea. By the Grace of the Great GOD smiling down on me during this experience. I made it to BANNER FORD in MONROE with 3% battery & under 10 mile range remaining to the FORD dealership charging site. After difficulty getting the charging started, 20 minutes outside in 90 + temperatures. I went inside, met ROSS NEWBERRY (Sales Consultant) who immediately accompanied me out to the car & attempted to begin the process. With his more technical & computer illiterate skills then mines. It was agreed to call the support # on the station. A very pleasant lady from MI stayed on the phone more than an hour assisting us in beginning the charging process. Outside another hour long continuing to find the solution. Ross requested I return to his desk & continue dialogue with the support lady on the phone. As I watched Ross return to the car/station & return inside the building thru a different door & then seeing him return to the car & returning again. The support staff told me, ' IT's working'! Ross returned to his desk, to inform me. He had gone to his (GM) CHRIS CUPP, explained the situation & the length of time that had been spent. CHRIS, handed ROSS the credit card & instructed him to charge my car. July 4th holiday weekend with this incident occurring July 2nd. Thanks Again Ross & Chris In closing ROSS declined my many attempts of gifting him personally for his time. As Ross stated from the OUT SET. LET's GET THIS DONE ! MISSION ACCOMPLISHED ! Sorry for the delayed review. MELVIN”

“This is the worst dealership I have ever been to. I took my raptor in for its 2nd oil change and they didnt put oil back in it. They drove it down the road & burnt the engine up. I wont share all the details but I took it in for the oil change in April & it was returned to me today, July 13th. The manager or whatever his title is, doesnt care about what their people do in the back or care about making things right. I picked it up after 3 months of it being in shop & he didnt even walk out of his office to talk to me, just looked at me and went back to what he was doing. Horrible place, would never go back.”

“I purchased a used 2022 GMC Acadia Denali. $1400 charge for windows etching, clear coat and windows tinting. Window tinting and clear coat were not done. After a few months, when I discovered this I was told by Ms. Turrentine that, "sometimes they don't get around to it." She said I have to bring it in. I live in McComb MS. She said the most i might get in the way of a refund was $40. I told her I want a refund for the difference since the etching was done. Ms. Turrentine told me, "They're not going to do that." I paid for tinting at a local shop near McComb. Chris Cupp (General Manager) and Joshua Patrick (Finance Manager) ignore my repeated calls. I am still trying to get them to respond. If someone in Banner management responds satisfactorily, I will delete this post. Correction to earlier post: the correct weight oil WAS used.”

“Brandon White is the best! He always takes care of my family’s needs and handles us with such friendly service! Gets the job done well and securely, and never leaves us wondering if the job was done diligently!”

“My wife and I bought from Banner a year ago. Had issue after issue and Banner’s service department was an absolute disaster. One night. I ran into the president, Rick Flick. He was kind. Offered to help alleviate my situation. He put me in touch with new service manager, Frankie and the new shop foreman, Keith. Both were OUTSTANDING! Fixed my car, personable, true to their word, and honest. Give them a try now. Rick has really turned it around and Frankie is 10/10 as a service manager. Thankful to have ran into Rick and the great staff at Banner.”