Route 1 Hyundai

“We had a great experience working with our Hyundai salesperson Laura Grajales. She was extremely kind, friendly, and professional throughout the entire process. She took the time to answer all of our questions and made sure we understood everything before making our decision. We really appreciated her patience and excellent customer service. Highly recommend her to anyone looking for a Hyundai!”

“I purchased a one-year-old Hyundai Elantra with about 10,000 miles from Hyundai of Rt. 1. One thing I really appreciated—and something that set them apart from another dealership I had recently dealt with—was that they honored a true “not one cent more” Out-The-Door (OTD) price over email and phone. There were a few back-and-forth conversations, but once we agreed on the OTD price, they stood by it. Before coming in, I made my expectations very clear: I would pay only the agreed-upon OTD price, and I did not want any finance office upsells. I simply wanted to sign the paperwork, pick up the car, and head home. They respected that, which I genuinely appreciated. A huge shout-out to Laura, who is probably one of the best salespeople I’ve ever worked with. She was upfront, honest, charming, and genuinely pleasant throughout the process. She promised to have everything wrapped up within 45 minutes—and she delivered. She had all the paperwork ready, provided us with a giant red gift bow on the car (since it was a surprise gift for my son), and even helped us take some wonderful photos to capture the moment. Laura made what can often be a stressful experience feel easy and enjoyable. I’d also like to recognize Griffin, who handled the initial communication over text and helped get everything started. He was responsive and instrumental in making the deal happen. Two areas where there’s room for improvement: 1. The detailing wasn’t quite up to the standard I expected, and I had to return three days later to have it redone. Since I purchased the car on a busy Saturday, I’m willing to give them the benefit of the doubt. 2. After all the paperwork was complete, we still had to wait about 20 minutes for the gas tank to be filled. This is something that could probably be done while the paperwork is being finalized, assuming the deal is all but complete. I want to add a special mention to the finance manager - he did not upsell, he had all paperwork ready. He asked me if I wanted to put in a down payment. I said, can I use my credit card without having service fees. He said 'sure', for upto 3K - paid with my credit card and he unhesitatingly came back with updated paperwork in less than 3 mins! AND, he offered to overnight the tags once they complete the registration! Totally appreciate that! Overall, I’d definitely recommend Hyundai of Rt. 1 if you’re looking for a transparent and fair buying experience. If you visit, ask for Laura or Griffin—they’ll take good care of you. Just set your expectations upfront and do all research and information exchange (license, insurance) before you leave home.”

“Will V. made the car buying process smooth, easy, quick, and absolutely painless. I appreciated his friendly demeanor and transparent approach. Would send all my family & friends to him in a heartbeat.”

“If your looking for an honest salesman Hakeem is your guy he treated my mother and I like family he worked with us with price met us at a number we were comfortable with I'm sure the other salesman are great aswell but Hakeem to me is #1 Truly if your in the area or even a few hours away the drive to Route 1 Hyundai is worth it if Hakeem is taking care of you. Thanks again Hakeem and blessings. 🙏🏽🙌🏽”

“I had one of the worst service experiences here. I came in for a scheduled appointment at 11:00 AM for a basic oil change, oil filter replacement, and to fix my horn. I was clearly told it would take about 2 hours. Instead, I spent over 5 hours at the dealership. Not only did they fail to fix the horn — which was one of the main reasons for my visit — but after picking up the car, I discovered new scratches on both sides of the front bumper and on the hood. These damages were not there before the service. When I brought this to the manager’s attention, instead of addressing the issue professionally, he responded in a dismissive and aggressive manner. No accountability, no attempt to resolve the situation — just attitude. So to summarize: • They significantly exceeded the promised service time • They did not complete the requested repair • My car was returned in worse condition than before • Management handled the situation poorly and unprofessionally This is extremely disappointing. I trusted this dealership with my car, and they wasted my time and damaged my vehicle. I would not recommend this service center to anyone.”