Bert Ogden Kia

“Great Customer Service at KIA Bert Ogden Mission We had a great experience working with Ivan when purchasing our 2027 vehicle. He was extremely friendly, professional, and provided excellent customer service throughout the entire process. He was always available to answer our questions, made sure we understood everything, and went above and beyond to make sure we felt comfortable and well taken care of. We truly appreciate his patience, kindness, and dedication to making our experience a great one. We highly recommend Ivan to anyone looking for a sales representative who genuinely cares about his customers!”

“My husband and I recently made a purchased from there. From the start we did not feel very comfortable with our sales advisor. My husband dosent speak Spanish and the advisor we got refused to even speak to him. He only spoke to me in spanish. He showed us a vehicle and we test drove it, he ran numbers and I made a counter offer since we were putting a good sum of money down. He said he would speak to his good friend manager and see what he could do. Fast forward to Tueaday and I got a call from Sid Perez and again I told him my offer and we agreed on a sum and even advised the bank has approved it. At the same time, we had been also working with Patty from Kia Harlingen who had also made us a good offer, went I relayed the messaged to Mr. Perez he became very aggressive and said Mrs. Patty couldn't give me a good deal and that he was already working with me at invoice price which I will later find out was a lie. Wednesday comes around and my husband and 2 kiddos head to the dealership. Our sales advisor again, refused to speak with my husband in English and honestly after a while I got very upset and took over the negotiations. He brought us numbers and nothing added up anymore, he tried adding a cosmetics package and overall the total amount was not adding to what we agreed. When I called him out on it, he quickly left to get Mr. Perez who started doing some Math and again nothing added up. Our total was almost 3K higher than what we had agreed on. When I asked them to let me speak to my husband he didn't want to leave till I asked again. We quickly came back with two papers and new totals that added to my agreed price. My husband and I agreed and moved forward with the purchase. They took us outside with both our babies, and showed us the vehicle again, which I didn't like it was the one we test drove and it was used alot and I could tell something was off about it. He didn't let me see the inside of it anymore and said it was because it was detailed which was a lie again. I had asked for the same model just a different color and they refused my request. My husband was too busy with out babies that he didn't noticed. Constantly I had to ask questions and look for them because once my husband signed they kind of ignored us. I left with my babies since they needed their nap and left my husband to finish the paperwork and deal. Once he arrived home i noticed how bad the inside was, how dirty it was and the mileage wasn't adding up. I called Mr. Perez who now didn't remember my name and who again because hostile and gave me run around. The car was used for a lot of test drives, the paper work said it was given to us with 15 miles but that was a lie we got it with 30 more, the floor was scratched and dirty, the outside was dirty like it never got washed and scratched. Overall very deceptive and not a pleasant experience, I've purchased so many vehicles from Bert Ogden and never have I gotten a vehicle this bad. Also always check the paperwork.”

“Great experience at Bert Ogden Kia Mission! The whole process was fast, smooth, and very clear from beginning to end. They were easy to work with and made negotiating simple and stress-free. Big thanks to Eduardo “Lalo” Garcia for his excellent service. He was very knowledgeable, explained all the features of the vehicle, answered all our questions, and made the entire transaction easy and enjoyable. Highly recommend asking for Lalo if you visit Bert Ogden Kia Mission!”

“We stopped by to see if we could get a new Kia Telluride. At first, the gentleman was very helpful but then he handed us off to someone else. He did say we were “in good hands”. Well, after running some numbers, they pretty much told us that it was what it was and thanked us for stopping by. Didn’t even try to negotiate at all. They did call the next day but we were at work and when we called back, they told me that they were not at the dealership at the moment and they’d call me back. Never got a call back. I then decided to go to the Kia in Harlingen, and I must say, don’t bother going to the Mission location. We walked out with our Kia Telluride and very close to the price we wanted here in Harlingen! These guys know how to treat customers and met our needs. It’s worth the drive, trust me.”

“Stopped by the Bert Ogden Kia in Mission just to look at the cars. I was greeted by Julie who was super helpful. Since the minute we arrived she was there to guide us and show us what we wanted to see. Julie made the whole process super easy and enjoyable!!”