CarMax Portland Clackamas

“All 5 of these stars go to sales rep Dylan. If I were simply rating CarMax, it might be a 3. We met him while looking for a bigger car for our family. We test drove several cars, with one in particular being our favorite. We sat down with Dylan and told him we wanted to buy said car, but when he looked it up in the system, the car was not sellable because CarMax did not yet have the title. The fact that we were able to test drive it was an internal error by CarMax, not Dylan's fault. What did he do? He kept in touch with us, giving us updates on the title status for several weeks, texting us on his personal time, even asking the business office to notify him so we could have "first dibs" on the vehicle when it became available. Well, when it became available, the business office failed to let Dylan know, leading to another customer purchasing the car. Not the end of the world, but all I will say is that Dylan made it right...for a series of mistakes/errors that weren't even his. This review is about more than a car, it is about the kind of guy that Dylan is. If you go to CarMax in Clackamas, ask for Dylan. He is a great man. He loves cars and it shows.”

“We had a great first experience at this Carmax location . Walked in, found the car we liked, and walked out an hour later with the car. Jillian, our representative was great and helped us tremendously to make the process quick and easy. Kudos to her!”

“I bought a car back in August. I had heard a faint clicking sound a little while later. Took my car into my mechanic and they thought it was a rock. The sound continued so I went back in. Come to find out my rim is bent and needs replaced. My mechanic let me know I must have hit something. I asked if the hubcap was dented too and they said no. I let them know that's because I haven't hit anything. I called Carmax to let them know they sold me a car with a dented rim and they say there is nothing they can do about it. Their response was that they have their inspection and since I waited to bring it to their attention I am SOL. When I explained common sense and if this issue was caused by me then the hubcap would have the same damage as the rim. The icing was when the sales manager obviously got in his feelings and hung up on me as I let him know I will be writing a negative review. I went with Carmax for piece of mind and extended warranty. The warranty is the only thing left and I now question what else might be wrong that they snuck by.”

“I have sold one car to CarMax. They made the process simple and seamless. I obtained a very reasonable offer for my 2025 Volvo and it was honored at all locations. When I brought my car in to sell it, an employee walked me through the process quickly and efficiently. They have hot tea and coffee while you wait. The waiting area is clean and comfortable.”

“2nd time visiting the Clackamas/Milwaukie location. Daughter found her dream car. Ian helped us & was very polite, patient & pleasant to work with. The entire process from start to finish was less than 2-hours. No haggling, no back & forth negotiations, all questions & concerns answered & did not feel pressured like I have been from dealers in the past. I feel good about the service, the process, the quality of service & time spent going over details, etc. Highly recommend--absolutely no complaints. Ian was amazing & hopefully we will be working with him again in the near future for my other daughter's car!”