Napoli Kia

“Joe was great! Very happy to have dealt with him. I will use Joe for my next purchase as well in 6 months. Thank you Napoli for a very easy purchase.”

“From the moment I walked through the door, the hospitality was wonderful and very welcoming. Juan, my sales associate was TOP NOTCH through the whole car buying experience. Thank you Juan. Ashley the General Mansger went above and beyond the make the process as quick and painless as possible. I also want to add Thank you so much Dave for referring me to Juan. Sorry you couldn’t be there and I didn’t get a chance to meet you. Last Maurice in Finance was wonderful and went over everything with me very thorough. Thank you everyone at Napoli. I will definately come back whenever anyone in my family needs a car. THE BEST DEALERSHIP IN CONNECTICUT!!!!!!!! If I can rate them over 5 stars, I would.”

“Shout out to Juan in sales for always providing exceptional customer service. This is the second vehicle we get from this dealer and the entire process was of great ease making my daughter’s first car buying experience a memorable one. She loves her Kia K5 GT”

“Napoli Motors absolutely exceeded my expectations. Kai, Mike, and Maurice were attentive, honest, and so invested in helping me make the right long-term decision. They kept me on budget, made the process seamless, and treated me with so much care. I don’t see myself going to any other dealership after this experience. Top-notch from beginning to end!”

“I would never recommend this dealership to anyone. They are only friendly when you’re in the process of buying a car. Once the sale is complete, their attitude completely changes. When I called today to explain the ongoing issues I’ve had, the service manager, Ruben, constantly talked over me, showed no empathy, and wouldn’t even allow me to finish explaining my situation. The call was recorded. The very first day I bought my 2015 Nissan Altima, the transmission failed while I was driving on the highway in the middle of winter. The car wouldn’t go over 40 mph, and I was stranded in freezing weather in a dangerous location waiting for the police and AAA. That situation put my life and other drivers at risk, and when I explained that to them, they simply didn’t care. The service manager even told me I was “lucky” they fixed it as if I should be grateful they repaired a major defect in a car they sold me. At their location, they proudly display a Lemon Law sign, giving the impression that they stand by their cars. But in reality, they don’t. I filed a complaint with the Better Business Bureau (BBB), and they only returned my call after receiving the BBB email not because they cared about resolving my issue. During our conversation, the service manager told me, “We’re not at fault, we don’t care if you call the BBB. You bought it as-is.” I reminded him that their salesperson had told me the car was “safe and reliable” that’s the only reason I bought it. His response? “You signed for it as-is, so we’re not going to help you.” I’ve been nothing but kind and patient with everyone at this dealership. I was simply hoping for a fair resolution. Instead, they tried to charge me more money to repair their rusted car, the same one I bought just eight months ago a car whose tire came off because the suspension arm broke. When I explained that to Ruben, he said, “You’ve been driving it fine for the last eight months.” That’s not true I’ve been taking the car to a mechanic almost every month because of new problems that keep appearing. Despite explaining this, they showed no care or accountability. Every time I’ve gone to them with a problem, they act polite at first, then quickly try to upsell me whether for another service or a new car instead of finding an honest solution. Their only “solutions” were: 1. Pay $1,100 for them to fix it, or 2. Trade in the same car they sold me and buy another one from them. Why would I ever buy another car from a company that refuses to take responsibility for selling me a defective one? When I mentioned contacting the Connecticut DMV and Consumer Protection Department, Ruben said, “We don’t care who you contact. You bought it as-is.” This dealership does not stand behind their cars or their customers. It’s all about money not safety, honesty, or integrity.”