Southlake Kia

“DO NOT BUY A CAR FROM HERE. I have been waiting for my title in the mail for OVER A MONTH, and NO ONE has called me with an update or even bothered to explain what is going on. The customer service at Kia Southlake is absolutely unacceptable. Once the sale was complete, my sales associate, DAN, treated me like I no longer existed. The moment they had my money, I was completely forgotten. I am not surprise to see he has other horrible reviews. The finance manager, JIM, gladly accepted my $13,000 CHECK, but since then he has NEVER RETURNED A SINGLE PHONE CALL. It is unbelievable that after handing over that much money, I can't even get the courtesy of a callback. And good luck trying to reach anyone. NO ONE ANSWERS THE PHONE. I have called countless times and left multiple messages, and I have been completely ignored. If you want an EXTREMELY HORRIBLE CAR-BUYING EXPERIENCE, Kia Southlake will gladly give you one. They are happy to take your money, but once the paperwork is signed, you are on your own. I will NEVER, EVER buy another car from this dealership again, and I strongly encourage anyone considering buying a vehicle here to take their business somewhere else.”

“Love this dealership!! Dennis Zajac was awesome to work with. He did an exceptional job helping my brother and I find the perfect car for me. He paid attention to my wants/need and worked to give me the best payment plan! I would definitely recommend this place to any car buyers! And I definitely recommend Dennis for exceptional service and Billy was also great to complete the purchase! Very great staff all in all!”

“This is our second kia purchase in the past 2 years from Southlake Kia. I have to say that the staff is friendly and patient. They have earned my respect and look out for the customers needs. Starting with our courteous Newer sales associate Nate to Dan the seasoned sales associate who was tagged in to help close our deal. Juan the general sales manager also took time to talk and help remedy a small hiccup and did what needed to be done to satisfy us as not only a current customer but made us a future customer with his professionalism. Last but not least Billy Anderson the finance man, the kind of guy that wants to get you the best deal he can give you and has no problem explaining things as many times as it takes for you to understand and assure your comfortable with your deal and who's word is strong as oak. He's got an awesome personality and great sense of humor. In a whole these guys make a great team and I wouldn't hesitate giving my future business to any of them. This is the kind of place you wanna do business with!. Thanks to you all for a great experience. We love our new Kia Sorento.”

“Recently purchased a new car from Dan at Southlake Kia and I love my new car! Dan was helpful, kind, educational and was able to answer and address any questions. Great atmosphere, kind and considerate staff that all seemed as if they were pumped to be there. 10/10 would recommend to all!”

“Purchased a car from Earl today and it was an exceptional experience. The process from start to finish was seamless. He was well versed in the car we were interested in and took the time to explain all the features. He was quick, efficient, and easy to talk to. We had a great, smooth, and hassel free experience. Would definitely suggest asking for him”