El Dorado Chevrolet

“If you’re looking for a car, ask for Raad at Chevrolet McKinney, you won’t regret it! From the very first phone call on Thursday to driving my new car home on Saturday (just in time to surprise my husband for his birthday!), Raad made the entire process smooth and stress-free. He listened to everything I wanted, showed me all of my options, and adjusted everything to fit exactly what I was looking for. He even worked hard to find me as many discounts as possible without making me feel pressured. I never felt rushed, just well taken care of. And yes, he even introduced me to the manager… I guess I passed the “face value” test! 😂 Seriously though, Raad is knowledgeable, patient, honest, and genuinely wants his customers to leave happy. Car shopping can be stressful, but he made it enjoyable. Thank you, Raad, for making this such an easy and memorable experience. I highly recommend him to anyone looking for a new vehicle!”

“My sales rep is Matthew Welch. We correspondence several times before I came on location. Matthew took a special interest in my particular needs dependable, comfortable midsize SUV, and after more evaluation, once I came on site, he suggested the equinox which I already had an interest in, but thought it might be out of my price range. Part of the reason I made my purchase at El Dorado instead of several other dealerships in the area that we’re nagging at me, is that first and foremost I noticed that the dealership was closed on Sunday when trying to make an appointment. This did not did not displease me on the contrary, it spoke volumes about the integrity of the ownership willing to close and not only give their employees a break but also willing to miss out on the sales volume potential for that day. Working with Matthew was a pleasure because of his straightforwardness, honesty, and willingness to search out answers in which he was uncertain instead of dreaming an answer up. At the closing table, when Brandon offered me four years, unlimited mileage, bumper-to-bumper coverage to help accommodate for the mileage, I will definitely be incurring, I was to say the least, quite stunned. All in all, this has been the best experiences I have ever had purchasing a vehicle.”

“Billy and Christopher were great. Christopher didnt give up and while I was talking between 3 dealerships, he continued, in a professional manner to stay in touch and try and find a way for them to stand out on top. Christopher even went and brought the vehicle to his dealership for my wife to test drive. Bottomline, with plenty of competition we were willing to give yall a chance, knowing we could walk out and still go to the other 2 that we planned originally, that had the car in their lot. When we arrived, real world happened and Christopher had another client stop in unannounced a few minutes before us, so was tied up. But Billy stepped in and made us feel welcome. What turned into just a test drive, ended in us leaving in the car my wife wanted. Thank you for being real and not A.I...they will get that joke. We are new to the Chevrolet family, past has always been Kia and Nissan. But looks like we may be turning our whole family and friends to Chevrolet now if the experiences keep being like this. Job well done and you can look to me now returning in the near future for a possible Chevy Colorado, when just a month ago I was researching for my next Nissan Frontier. Cheers!”

“I had an exceptional experience! Oscar is the man! He made everything quick and easy for me! I think I was there maybe for 1hr and I left with my vehicle. I got the 2023 Mercedes EQE! & I love my car. Although I did go to Park Place Mercedes for my photo shoot cause I wasn’t sure if they offered a bow for the top for customers anywho park place is my family And now I have welcomed Eldorado Chevrolet into my heart as well thank you Oscar. Great car Salesman & I’m verrrryyy picky. ♥️”

“I went Ivan Ratana was great and he took great care of me and was sincere and very genuine.I thoroughly Enjoyed his service and I like my truck. That’s about it. Every thing else after I sat in Finance manager, forgot his name. Buff typical Chad looking, and acting. Name started with G finance manager. I walked into his office a happy customer for life and all that changed when I left. Long story short he told me there was no deal when I was sitting in his office and that the front office made mistake and that they are incompetent at times and he will go save the deal. Came back ran me credit in 4 other places added $3500 of extended warranty dint really show me the deal just the s teen when I sign and said I did it and saved your deal. The payment just went up by $50 and before i could see it folded the papers and handed me the envelope like he saved the world. When I go home and see all that and add the numbers I went to by a t buck advertised for $35000 online and ended up financing $41000 with $1200 down for exact same truck. I’m not an experts but the math doesn’t add up. Shame on me for not checking the final paper work but there was so much in and out of the room on his end like something serious happening and he created confusion I just singed and left. That just speaks DISHONEST to me. So you lost a customer that would have come back for life over some Nickle and dime for multimillion dollar company like yours, it can take a snow ball affect, as you find ways to make customer cheated. I expressed my concern to Mike, most polite and humble general manager you would ever run into but that’s about it, not to resolve but rather to waste my time by inviting me back to the dealership and wasting my time and icing on the cake he had the audacity to offer me a full tank and gas and two car wash cupons to make me happy and insult me. I came back trusting that Mike’s word that he would make it right and give them a chance to fix was was wrong and I in me back but, as Mike said. His hands are tied. Gisele you don’t was customer for life. I forgot to mention, (Chad) did call me back after my conversation with Mr. Mike over the phone for the first time. If you record and monitor your call you should listen to that. (Chad) told me he was listening to my and Mikes call and got angry and told me to never came back again to the dealership. I wished I made this up. Please check the call if you can….”