Progressive Chevrolet

“DO NOT GO HERE! ESPECIALLY INSURANCE CLAIMS. I would never recommend Progressive Chevrolet’s service department. Especially the Service Center Manager and mechanic Jason. Our vehicle was stolen overnight while my husband was replacing a leaking coolant hose, so there was no coolant in the engine. The vehicle was recovered by police and towed to Progressive Chevrolet through our insurance. There were notes instructing them not to start the engine without coolant, yet they started it anyway and drove it off the tow truck into the shop. They told us nothing was wrong other than the coolant hose and quoted us around $900 to replace it. My husband repaired the hose himself, and once coolant was added, the vehicle immediately began showing an overheating code and developed a noticeable ticking noise. Issues that raised legitimate concerns about engine damage from being driven without coolant. We had it towed back to Progressive Chevrolet for another diagnostic. They again claimed there were no problems, charged us $208 for a diagnosis that literally said they topped windshield wiper fluid, but no block test. They never gave us an explanation for the overheating code or the ticking noise, nor did they provide any evidence that they had thoroughly evaluated whether the engine had been damaged after being driven without coolant. The most disturbing part was how my husband was treated. When he questioned the diagnosis and asked why the vehicle was still showing an overheating code and making noise, TJE MANAGER responded by saying my husband “just couldn’t afford to pay the bill.” That was insulting, unprofessional, and completely inappropriate. We weren’t refusing to pay, we were questioning why we were being charged for a diagnostic that didn’t answer the very concerns we brought the vehicle in for. We paid for a diagnostic and left with the same unanswered questions, a check engine light, and less confidence in the vehicle than when we arrived. I expected professionalism, accountability, and a thorough inspection. We received none of those. Go elsewhere Manager needs respect and professionalism. And the mechanic needs common sense. I bet they can't afford that bill, since those are traits money can't buy.”

“Outstanding Car Buying Experience with Luke Duncan! I recently purchased a vehicle from Progressive Chevrolet, and I can't say enough great things about Luke. Luke was professional, knowledgeable, and genuine. He made the entire process smooth, stress-free, and enjoyable. Luke took the time to answer all my questions, explain every detail, and never made me feel pressured. Thank you, Luke, for being amazing and making the entire experience so easy. I also need to send a shout out for Natalie who handled the financing end beautifully. I highly recommend Luke Duncan and Progressive Chevrolet to anyone looking for a new vehicle!”

“I purchased my new Chevy Trax after my Camry was totaled. I had dealt with a few other dealerships, but was less than impressed. Progressive had the exact vehicle I wanted, but it was not yet on the lot. Garrick kept me informed, and we had the deal worked out before I even walked in. Once the vehicle arrived, Garrick called me and the process in getting my Trax was seamless. When it was time for my first service, Matt welcomed me, clearly explained all procedures and policies, and the waiting area was comfortable. My time was valued and everything was completed in a thorough and timely manner. It's worth it to me to travel 40 minutes from home to get stellar treatment and service.”

“Just bought a 2025 1500 ZR2 from Sarah. She was fantastic. Down to earth and honest throughout the whole process. We worked as a team to find a good middle ground and I couldn’t be happier with the outcome. Definitely recommend this dealership and Sarah.”

“Recently had my 2022 Chevrolet Equinox LT in for a check engine light issue. Dropped it off on a Saturday and didn't see it for two weeks. I was told the code it was giving was an open circuit code and that water had somehow infiltrated the copper wire and corroded the wire. A replacement pigtail had to be ordered from GM in Dearborn and sent to the dealership. Part was installed and code was cleared. This all occurred in January of 2026. Fast forward to the last week of February of 2026 my wife notifies me to say that the check engine light is in again. I have no clue what the code is till I can get to my scanner and read it. That was on Wednesday I was able to read the computer on the car. Code was P0449. Same open circuit code as before. I waited till it warmed up to figure out the issue and on Saturday the 28th of February 2026 I had the opportunity to get under the vehicle to look and low and behold I find a red wire had broken off from the evap canister solenoid. The same wire that was fixed back in January of 2026. I am not one but happy with the fact that there workmanship didn't even hold 1 month. It was repaired with a heat shrink butt connector and then wrapped with electrical tape. No heat shrink wrap was used what so ever. Needless to say I did a makeshift fix till I can get the correct wire if I need it and the correct connectors and heatshrink to do what this repair shop couldn't do. Thank God I had the extended warranty for the repair. Nearly $1200.00 and all i paid was $213.00 for rental the I kept an additional 5 days.Do better Progressive. Do better.”