Volvo Cars St Louis

“UPDATE: I am changing my rating from 1 star to 4 stars because the dealership ultimately made this right. After my original review, Mike from the service department contacted me, apologized for the lack of communication, and explained that although their system showed my warranty had expired by one day, he had escalated my situation and requested goodwill assistance. They ultimately approved coverage for the entire $2,290 repair. I really appreciate Mike taking ownership of the situation and the dealership going to bat for me. The communication leading up to the resolution was frustrating, but they ultimately took care of the repair. ORIGINAL POST: Extremely frustrating experience with the service department. I brought my 2023 Volvo XC40 that has 41k miles, in for a mechanical issue and was quoted $2,290 for a failed cam seal/timing belt kit and a ruptured oil trap diaphragm. The biggest issue has been the handling of the warranty. I checked my VIN directly through Volvo's website, which showed my New Car Limited Warranty as active through August 27, 2026. I also called Volvo Customer Care, and they confirmed it was active through that date and told me the dealer had discretion regarding the repair. When I spoke with the service advisor, I was initially told the vehicle was out of warranty. Then I was told it expired earlier in August, then August 26. After I explained that Volvo had confirmed August 27, she said she would speak with her manager. She also told me there would be no issue with the timing because the service ticket was opened August 27, while the warranty was still active. She agreed to call me the next day with an update. No call came. I waited until noon, as we had agreed, and called. No answer. I also previously paid $887.88 for my 40,000-mile service at this dealership in February, and they failed to reset the service notification, which was one of the reasons I was bringing the vehicle back in now. I understand the advisor's explanation that the 40K service would not necessarily identify these particular mechanical failures, but leaving the service notification on after paid service is still disappointing. I understand that Volvo ultimately decides whether a warranty claim is approved. What I expected from the dealership was accurate information, communication, and someone actually following through when they said they would call. Instead, I'm now potentially facing a $2,290 repair bill and can't even get a return call from the service advisor.”

“What a great team of people to work with on our purchase. Wes and Dan as well as their finance manage we're all very outgoing. They were patient as we worked through our wants and have to haves and helped us arrive at a balance between those and the ultimate cost of our car. Both Wes and Dan went out of their way to make sure our experience was pleasant and actually enjoyable! This is our 2nd purchase with them and it won't be our last. Thanks again for a great buy!”

“I had a great sales experience at Volvo of Maplewood. I popped in bc I was thinking about switching to electric and had zero experience with electric vehicles. Scott Gilbert (our sales person) made sure he understood what I was looking for and what I needed out of a car. He also wasn’t afraid to say he didn’t know the answer to a question, but knew exactly where to get the info. I wasn’t planning on buying for a few months, but he worked with his sales manager and they bent over backwards to get me out of my current lease with no penalties or bill. The finance person (Matt) was extremely knowledgeable and helpful, and made the process easy. I just stopped by and they put my new plates on for me. I’ll definitely purchase here again.”

“Have to send a HUGE thank you to Dylan Mancuso for the amazing care and experience! This passed weekend we were blessed to receive help from Dylan to get in a new vehicle! He was very helpful and dedicated on finding us exactly what we wanted and needed! He treated us like family! Never in my life have I ever been to a dealership without being stressed and pressured to buy a vehicle but with Dylan the stressed was lifted!! My husband was very firm on what he was looking for and the price he was willing to pay. Dylan didn't pressure us and was very forward with where exactly our money was going! I couldn't be more happy to say we bought our car from Dylan! If you get stressed at dealerships call Dylan Mancuso!! He will make your experience less stressful and he will treat you like family!! Thanks again Dylan!!!”

“If I could give 10 stars I would! VIP treatment was given start to finish. Dylan Mancuso was exceptionally helpful!! He addressed all of my concerns and took me to look at several cars in my price range. I wasn’t approved for the car I wanted the first time around but Brian Jackson and Ike Dean, the managers, worked hard on my behalf to make sure I got a car for my birthday (i left work a car just as good as my 1st choice)!! I’m happy with my purchase! Thank you so much Dean Team Volvo 💕💕”