Countryside Volkswagen

“Kolleen was a tremendous help and the best experience I have ever had buying a car from a dealer. And wouldn’t hesitate to do it again, She treated us almost like family making sure we knew all the information about our car and was extremely flexible with my strange working schedule. She was able to answer any questions I had quickly. She took her time showing us all the features on the car so we understood how to use the car to its fullest extent, on the coldest day of the year. If that doesn’t show commitment to your customers I don’t know what does! Thank you again Kolleen!”

“I purchased a new vehicle from Schmelz and had a fantastic experience! Kolleen made the process super easy and was incredibly helpful, making everything smooth and enjoyable. Highly recommend!”

“Recently purchased a Taos from here, Collen was our sales person. She was ok to deal with, as bad luck should have it, her brother Eric was the finance person. Now is when it gets unprofessional, they bickered back and forth just like siblings, I could have done without that, it was very uncomfortable at times. I had nervous laughter because I didn’t know what else to do, I really don’t think it’s a great idea that they work together, they need to keep the bickering and jabbing to after work not when your trying to sell a car. Yes the financing did go through but Eric came off very arrogant and down right rude at times. Fast forward a few days later, I noticed I was charged $498 for glass coverage, and also $499 for roof rack thing that I told her I didn’t want, Eric never went line by line to explain any of the fee’s to us, it was just sign here and there, so now I’m out nearly a $1000 in things I didn’t want, my insurance will cover the glass coverage for a lot less than 500, we were never told when our payment was due, he was so rude I did get up and walk out of his office. We were never told about the warranties, or scheduling service, or even what 3 years of complementary maintenance means And I also noticed that my car has 2026 tabs which is one of the reasons I traded mine it so I didn’t have to worry about tabs until next year, I called them Saturday at 2:07pm, and received no phone call back. I’d maybe check somewhere else, also one of the cars I actually probably would have splurged for battery was dead and when I drove was completely frozen, even the sales women was like yeah good idea to go with the other car, as a sales person that's not a great vote of confidence on her product. So yeah not a great experience. The store manager was cool though. Day 3 no returned call, day 5 still no call.ill drop this car off in your front yard! Outback nasty! Trash dealership I will post reviews everywhere and anywhere until you take care of the problem”

“Dylan K: Good guy, helped find the best vehicle that suits ALL our needs. Very happy with the one we choose. Mike: Super nice guy! Very bubbly, polite and friendly! Eric: WOW! Hilarious and the perfect person you want to do boring paperwork with! Dior was a great assistant as well! 😉! - Kayden & Kayson”

“Great car buying experience here! I live in Phoenix and found a used Alfa in the color I was looking for here at Schmelz. I travelled to St Paul to see the car and subsequently made the purchase. Everybody I dealt with at Schmelz was friendly and helpful, from the lady who answers the phone, to Dan in sales and Seth in finance. Overall a very positive and easy purchase, despite some very poor service from my bank (USAA), Dan and Seth helped get the deal done. If you're looking for an Alfa or VW, be sure to check this place out, you'll be glad you did!”