Liberty Ford Maple

“Everyone was extremely helpful. They literally gave me all the info and solutions that I was looking for. I wish I would’ve came to this location in the past because all locations aren’t equal. These guys are honest and patient. And thank to Jeff in the parts department as well. Great customer service and very helpful. I wish I knew the other 3-4 guys names everyone was so helpful thank you. After consulting with them I now feel a lot more confident in getting my car fixed.”

“"I have been a loyal customer of Liberty Ford in Maple Heights for over 15 years. My first salesman was Brian Hawkins, who was absolutely wonderful before his retirement. After my 2010 Mercury Mariner—which I bought from him and drove for over eight years—finally gave out, I searched high and low for a replacement.After looking all over the Bedford Auto Mile without luck, I returned to Liberty Ford. While I initially had a small issue regarding some add-ons I wanted to remove, the manager was incredible. He explained that while some items are typically non-removable, he would waive them as a courtesy to ensure I was satisfied as a longtime customer. I fully understand that I now assume the risk for those items, but I truly appreciate their flexibility.If you’re in the market for a car, go to Liberty Ford in Maple Heights. Whether your credit score is 700 or 850, they provide a no-pressure environment and truly meet your needs. I also highly recommend their service department; they are efficient and get you back on the road quickly. Ask for the team that helped me, and tell them Twinn sent you!"”

“Negative 5 stars. I bring my vehicle for my scheduled appointment, and was told they must keep the vehicle for several days and a loaner was not available. I'm thinking, a phone call would've been nice. Gas prices are high and I took a day off from work, now I've lost money and have to turn around without anything resolved. And the service representative seemed tickled by this. I finally get the vehicle in and a loaner a week later, no problem there. They keep in contact about the issues, ( great, that's professional conduct). 3rd day, I recieved a text stating the work is covered under warranty, and is ready for pick up. I get there and I am hit with a bill detailing payment needed for labor, parts, and deductible. What type of warranty is this. From my understanding Customers do not pay labor fees for vehicle repairs covered under a warranty. Manufacturers cover both parts and labor for defects in materials or workmanship. This dealership should be put out of business for unscrupulous conduct.”

“We bought a Ford Bronco Sport for my husband which is the second car that I have bought from David Archer and his team over the years. David and Jayson were great and definitely went above and beyond for us. Jayson drove all the way to Canton in a snow storm to bring up a vehicle that we were interested in to test drive. Initially, we were going to buy this vehicle, however at the last minute I decided to surprise my husband with the original car that we were looking at which was unfortunately left in Canton when they brought up the less loaded option for us. Super appreciative for David going through all the paperwork not once, but twice when I decided to last minute surprise my husband and HUGE thank you to Jayson for driving to Canton and back in a snow storm for us. Now these pour souls have to put up with me buying an F150 from them, hopefully it won't be as many road trips. PS they both need raises after this experience :)”

“By far the best experience buying a used car. Quality, selection, and fair deals. All vehicles get inspected and fixed, tires, exhaust system, alignment, what ever is needed. I know I was buying a safe and reliable car.”