Safford Subaru Manassas

“After spending more than two weeks visiting different dealerships, Safford Subaru of Manassas stood out for all the right reasons. At several other dealerships, the conversations felt rushed and focused on getting me to sign paperwork. My experience here was completely different. Hakeem sat down with me, asked detailed questions about my budget, family needs, and daily commute, and then showed me multiple vehicles that matched what I was looking for. He encouraged me to test-drive different options and took the time to explain the real-world differences between them. What impressed me most was his honesty—he clearly outlined the features, benefits, and tradeoffs of each vehicle, including the ones that might not be the best fit for me, so I could make an informed decision without feeling pressured. Sam was equally outstanding. He walked me through the financing process step by step, compared several lending options, and ultimately helped secure a rate that beat the pre-approval I had brought with me. Every number was explained clearly, and there were no surprises. The finance team was professional, transparent, and patient when answering my questions about GAP coverage, warranties, and ways to pay down the loan more efficiently over time. The teamwork between Hakeem, Sam, the finance office, and two wonderful ladies who stepped in to help customers and support the sales staff kept everything moving smoothly, even during a busy day. I never felt forgotten or shuffled around. Communication was consistent from start to finish, and someone was always available to answer questions or provide updates. I came in planning to look at one specific vehicle and ended up leaving in a Kia Telluride that I absolutely love—a vehicle I had not seriously considered before but that turned out to be the perfect fit for my family and daily driving needs. If you’re looking for professionalism, transparency, and a dealership that genuinely works to help you find a vehicle that fits your needs, I highly recommend Safford Subaru of Manassas. They just might want to fix their printer though lol 😆”

“These guys were cool during the sale. No high pressure when asking for the close. They are VERY transparent with their online used car pricing. They listed the price on cars.com including their processing fee. They were a little low on my trade in on their first offer. But they offered more for it after I asked them to. Really enjoying my new (to me) Civic SI. Fun car thanks Eric and Sam.”

“UPDATE (June 2026): I am updating my initial 5-star review to reflect a severe lack of post-sale administrative integrity and communication from the management and finance teams. While my initial buying experience with Kayla and Habby was professional, the finance department subsequently engaged in an unauthorized product substitution. During signing, I was presented with a digital selection screen explicitly branded as Subaru Added Security (SAS). However, the finalized paperwork substituted these factory plans for third-party contracts through Fidelity Warranty Services (JM&A Group) without my consent. When I discovered the switch, the Finance Director explicitly agreed in writing on April 30th to void the third-party contracts and convert them to the correct, backdated factory SAS plans. I signed and returned the cancellation forms the exact same day. It has taken over a month and a formal escalation to Subaru Customer Advocacy just to get a status update. A completely seamless sales process has been thoroughly ruined by a month of stonewalling over a simple paperwork correction. I will update this review again if and when the dealership actually delivers the finalized manufacturer contracts they promised. --- After a disappointing and costly experience with my previous 2025 Toyota Corolla Cross and a local dealer/Toyota Corporate (due to manufacturer defect), I was looking for a fresh start with another car maker. My journey with Safford Brown Subaru in Manassas started with some frustration—I drove an hour from DC for a vehicle I was told was available, only to find it wasn't there when I arrived. However, the way the team handled that initial setback is exactly why they deserve five stars. Instead of the typical "bait-and-switch" feeling, Habby (Sales) and Kayla (Manager) were incredibly professional and transparent. They worked hard to make things right, ensuring the rest of the process was smooth, low-pressure, and respectful of my time. The team truly listened to my needs and worked with impressive efficiency to locate a vehicle with my color and options preferences. They also prioritized my vehicle for a service fix to address a recent safety recall. I also appreciated their transparency regarding their 1.5% credit card fee; being able to put the entire car purchase on my AmEx for the rewards was a huge plus, and they were upfront about the cost from the start. Since I am coming from a difficult mechanical situation with my previous new car, I will be keeping a close eye on how this new hybrid in the Crosstrek line performs. I will provide an update to this review in 3-6 months to share how the vehicle is holding up. For now, if you want a team that values professionalism and honest pricing, ask for Habby and Kayla!”

“I filled out an inquiry in "Kelly Blue Book" to get a "Used Car" I was looking at. Gaba called me and we discussed the particulars of the car. After all the back and forth we settled on a price and delivery of my car. Gabe delivered it himself and was completely helpful and honest. The car showed up with a clean interior, new tires and a great condition for a "Used Model". My experience here was easy and pleasing. Highly recommended for online services, communication transparency and services.”

“Great service! This car buying experience was an emotional roller coaster for me. However, Ibrahim and Anthony made it a smooth experience and did everything in their power to accommodate my budget and needs. As a woman going to a car dealership, of course I was worried about mansplaining but I never got that impression from them. I felt like I was treated with great respect during the entire process. Highly recommend this dealership!”