Russ Darrow Kia of Madison

“Excellent experience working with Everett Buol at the Odana location. Very professional, patient, and knowledgeable. I test drove several vehicles because I was unsure what style I wanted, came back a few times on different days, and I think even test drove the same vehicle twice (to be sure). Everett was communicative, very clear about details of each vehicle (features, pros and cons, as well as warranty coverage and options). I highly recommend working with him as your point-of-contact and I would happily do business there again.”

“I had excellent experience purchasing my The salesman was professional, patient, and very knowledgeable throughout the entire process . He answered all my questions and never made feel pressured, and helped me find the right vehicle for my needs. Buying a car can sometimes be stressful, but he made the experience smooth and enjoyable for star to finish. I really appreciate his kindness. I am very happy with my new kia and would highly recommend him with him to anyone looking to purchase a vehicle. Thank you for making this such a positive experience.”

“Our salesman, Michael Krumm, was outstanding. He was easy to chat with and his knowledge of electric vehicles helped in our purchase. The actual purchasing process left me frustrated and unlikely to return to any Russ Darrow location in the future. The finance representative used high pressure scare tactics to offer an extended warranty and after declining multiple times the price significantly reduced based on “discounts” we only loosely qualified for. We were able to decline all options however this took multiple desperate attempts by the representative to convince us otherwise. Additionally, the insistence on only discussing the deal in terms of monthly payments was frustrating and made it difficult to track the deal throughout the upselling process. An informed buyer should always be aware of the total purchase cost as the monthly payment is calculated using that value. Lastly, the representative quickly asked us to sign some important documents like the sales contract instead of going over them to give an understanding of the deal structure. One of the documents was also an arbitration agreement that prevents the buyer from seeking recourse against the dealer in a court. This could shield the dealer as 3rd party arbitration historically has better results for a company vs consumer. This can be opted out of if the directions in the fine print are followed. Overall, I’m happy with my car but the stressful experience is not something I want to experience again and will not plan on returning to any Russ Darrow dealership in the future. I will be sure to tell my friends and family the same.”

“I had an amazing experience working with Steve Young at Russ Darrow Kia of Madison. From the moment I walked in, Steve made the entire process smooth, stress-free, and actually enjoyable. He was professional, knowledgeable, and genuinely cared about helping me find the right vehicle instead of just making a sale. He answered every question honestly, took the time to explain everything clearly, and made sure I was comfortable with my decision. His customer service was top tier, and you can tell he truly values his customers. If you’re looking for someone trustworthy, patient, and dedicated, I highly recommend asking for Steve Young at Russ Darrow Kia of Madison. You won’t be disappointed!”

“Picked a new to me Toyota RAV4 Hybrid recently and my sales guy Michael K. Was great to work with. Answered all my questions, had vehicle ready and made the purchasing process smooth. Very pleased with entire process.”