Serra Chevrolet Buick GMC

“The buying experience at Serra GMC was one of the best I have ever had. My salesman was Mark Musgrove and from our first contact he made the process ass easy as possible. Let me also say that I live near Charlotte NC and we did all of our negotiations by phone and text. Once we reached an agreement I drove out to pick up my new truck and the signing process was just as easy. The guys at Serra don’t play games and they stand by what they say. I highly recommend Serra GMC to anyone, and furthermore recommend asking for Mark Musgrove”

“Horrible experience both times. I went to this dealership due to proximity when my car acted up (I was reluctant because the other time I took my vehicle there it took them several days to diagnose a check engine light and return the vehicle) it was history repeating itself on this visit I dropped off my vehicle Thursday evening. Had a guarantee I’d hear back on Sunday. When I called Sunday they were closed. I finally heard back on Tuesday that my car was diagnosed. (When I asked why it took so long the tech said they serviced 92 cars that day, clearly a volume business) In addition to the actual repairs that my car needed they recommended other services that it did not (car filters flush etc) that I had literally done three weeks prior at another location. When I did pick up the vehicle the notification for tire pressure was on and the left rear tire showed a decrease of 2psi. I had assumed that a tech was checking it and it turned out to be a warning because at the end of the day I had a completely flat tire upon examination there was extreme curb rash and a nail in my tire. I sent multiple emails to various personnel at the dealership and left voicemails. To date have received NO RESPONSE. I was without a vehicle for over a week and when I picked it up it was not fit for the road. For a dealership that on marketing campaigns ask us “let us earn your trust” they do an abysmal job.”

“Irish Mark was an amazing sales experience. Not pushy in any way. I’m a sales person and he was such a fresh experience. Raven (finance) was also such a fun experience. It was like a friendship in the room cs doing business. Great experience”

“I had a great experience working with Mike on buying my car. He was honest, straightforward, and made the whole process smooth and easy from start to finish. I really appreciate his professionalism and how easy he made everything. I’d definitely recommend Mike to anyone looking to buy a vehicle. Thanks again! The wheels and tires along with the step rails and bed cover were added after the original purchase.”

“Serra Chevrolet Buick GMC really made the car buying process easy and fast. My wife and I did our homework and knew what we wanted to look at. We were greeted quickly. Showed us the exact vehicle we wanted to look at and never once made us feel pressured to buy anything. I will be back for other vehicle purchases that’s for sure.”