CARMAX RIVERGATE

“The sales team cannot be expected to have an intimate knowledge of every car on the lot since they carry such a large inventory and variety, so you have to do your homework and know what you want to purchase. I have bought seven vehicles from Carmax over 10 years so am familiar with the process and know what I want going in. I would give the service manager (Mark) at Rivergate a 10 star rating if I could. He really is an outstanding representative for the company. He stepped up and helped with a situation on a vehicle I purchased when he had no obligation to do so.”

“Found a car we wanted at one of their NC locations. Paid to have it shipped to TN. Did all my paperwork online and was bringing a check from credit union. Set the appointment online, talked to sales rep on phone to confirm arrival time. Got there and the car was filthy. Had scratches and stains in seat that weren’t in any of the pictures. Despite completing Docusign online, had to do most of that same paperwork again in store. Poor new sales rep was clueless. We bought the car anyways because my son and future son in law are in the detail business and could clean up most of the issues. My gripe is the whole process should have taken 30 minutes and the car should have been ready. Ended up taking 2 hours. Also, if you are trading in a car from a state with property taxes be prepared to pay them prior to trading on your trade-in or they won’t take it in on trade. I understand the policy but I’ve been in retail automotive for 28 years and have bought close to 50 cars and have never had to do that before.”

“First let me say, the people working here are very kind, professional, and easy to work with. My car was shipped in from another Carmax which had good reviews, so I felt safe purchasing. But... Car was clearly not properly inspected on site or previous site. Windshield wiper fluid sensor flashed even after it was filled. It popped up only a few minutes after leaving the lot. Back camera sensors were going off without anything being behind the vehicle. So, in other words, there seems to be an electrical issue with the car itself which I feel would have not passed inspection. Plus, tires were claimed to have passed inspection but have uneven tread on them. The interior had clear dirt marks that were not cleaned off which indicates to me that it did not have a thorough detailing. On top of everything, I found the purchase forms from a customer who had bought the same car only a month prior without being disclosed. Had I known it was purchased more than 2 times, I would have not paid for shipping the car and not bought it in the first place. Overall, I have no idea how it passed inspection. I know people who have had great experiences with this car max so I believe my experience is not the norm. It was still frustrating because I paid for the shipping from the other location.”

“Tarpy at Carmax Rivergate went above and beyond to get me to drive home in what I came in looking for! I left with the exact vehicle I had been looking for months, where everyone else was saying it was not going to happen on my own. His customer service skills are absolutely amazing and he does everything he can to make sure the customer is taken care of. Thank you Tarpy for making a normally scary and stressful experience a bit more enjoyable. I am so thankful and happy to be leaving today with my new to me 2023 Mazda Cx30!!”

“Easy, no hassle buying experience! We got a used Genesis G80 that was in great shape and had most of the required maintenance done for the mileage on it. It was reassuring buying from CarMax knowing they'd checked all the important components of the car to make sure the car was safe and reliable.”