Gene Messer Toyota

“Buying my new truck at Toyota was a truly great experience. From the moment I arrived, Jose Venegas took excellent care of me. He was friendly, patient, and very informative—answering all my questions and making sure I felt confident in my decision. The process was smooth, quick, and stress-free, and I left feeling excited and well taken care of. I’m grateful for Jose’s help and highly recommend him and the whole Toyota team to anyone looking for a new vehicle!”

“⭐️⭐️⭐️⭐️⭐️My overall experience was the Best. I had The BEST sales person (Geoff Schramme), when buying my Toyota Crown 👑 🚗 my overall experience was just breathtaking. Very pleasant! I would recommend Gene Messer of Toyota in Lubbock to anyone, and my sales rep was hands-down. From the moment I called and the receptionist and she transferred the call to My salesman Geoff Schramme he was wonderful! Very knowledgeable and friendly. I already knew what I wanted and he made sure everything ran really smooth, so I did my application online and told him I will be in on Saturday.. Saturday arrive and there I was heading to Lubbock to go get my Toyota Crown 👑. When arriving my car was already parked upfront. The sales reps was at the door waiting for me to come in as if I was a celebrity. Which I loved by the way. I have never had this happen to me. Geoff already for me to test drive the vehicle.. now I already knew I was getting this vehicle because this is what I’ve wanted and I did my research, so I already knew how well the vehicle was going to drive. Here I am just driving my Toyota Crown. It’s real pretty Candy Red with a black strip on the door side, Black interior.. it looks and feel amazing like it was made for me. We get back and get ready to do the financing. Joe Angel Enriquez was also very pleasant and polite and I let him know that my sales person was just phenomenal and he said well that’s that’s what we’re known for. So hats off to Gene Messer of Toyota and all their staff. Phenomenal job! ⭐️⭐️⭐️⭐️⭐️”

“The Gene Messer Toyota Service Department is absolutely amazing! Dave and Matt are the best — professional, knowledgeable, and genuinely care about their customers. From quick oil changes and basic maintenance to complex mechanical or insurance-related repairs, they handle it all with honesty and precision. They keep you informed every step of the way, get the work done efficiently, and make sure it’s done right the first time. It’s rare to find a service team this dependable and trustworthy. Highly recommend Gene Messer Toyota!”

“Michael Wilhelm Poor customer service, we recently purchased a ‘26 Toyota Crown, the whole process took approximately 4 hours. We did not understand what was taking so long but little did we know the salesman (Gustavo) was trying to make two vehicle sales simultaneously. During the initial test drive, Gustavo was either texting or talking to somebody else on the phone, we had to grab his attention just to answer a question or two. we gave him the benefit of the doubt at the time but little did we know the process was about to get much worse. While in the dealership we did more waiting for him rather than doing business with him about our purchase. After purchasing the vehicle, Gustavo gave us little information about the technology, his idea was for us to YouTube it after we got home.. He even forgot to install the water plugs and suggested I do it myself, I understand. It is a very easy task, but with everything else, it just added to my frustration. We had also negotiated in floor mats as Gustavo explained the floor mats will be in our mail within the next five days. I will include pictures, but the floor mats that was sent to us were used and still dirty from the previous vehicle. After spending 50K plus on a vehicle, we expect more from a VERY respected dealership. Gustavo even called to think us for the purchase of our new TRUCK, I said we bought a car and hung up on him. If it wasn’t so difficult to locate 2026 Toyota crowns at the moment we would’ve walked away and just went to another dealership..”

“Sean was awesome! He was patient, knowledgeable, kind, funny, and really took the time to get us into the vehicles we wanted. Austin, Josh, and Eric were great to work with as well. You all have a good group of people and we are grateful for all of your kindness. Special thank you to some of your guys taking the time to play with our two year old son while we were getting things squared away. Great place to get a car or in our case, two! 🙂”