Mini of Universal City

“Our 2023 Mini Cooper S showed a “Vehicle Check / Oil Change due at 36,000 miles” alert. Basic minor stuff. I called Mini Universal to make an appointment, (last time I was there they charged me almost $600 for two rear brake pads). They literally quoted me an absurd $400 before tax — $200 for an oil change and another $200 for the “vehicle inspection,” which is basically plugging the car into a computer and walking around it. The oil change alone is a 20-minute job. To make it worse, I still had one free service left, but because the car was just over 36,000 miles (by about 300 miles) — and nobody from Mini ever called to remind me — they refused to honor it. I called No Limit Auto a few blocks away, and they did the whole thing the next day for $100 total with genuine dealer parts and filter. I waited while they did it and watched them— 24 minutes for the oil change and another 27 minutes exact for the inspection, all to dealer specs, all codes cleared. Bottom line: Mini Universal wanted nearly $450 for what any honest shop does for $100. Even with $200 I would have been ok. It’s not about the money, we can afford it, this is our third “around town car” — it’s about principle. This experience turned me and my wife completely off from the brand. We were planning to trade up to a Countryman soon, but after this, we’ll be going back to another Tesla for our third car instead. Congrats, Mini Universal — you made $0 today and lost two loyal customers for good. Good riddance.”

“DO NOT go to Mini Universal. I was quoted $1,200-$1,400 for a transmission oil change without even having my car inspected. Other dealerships quoted $650-$700 for the same service. I was also told I needed an oil change, even though I had one just two days prior-another shop (not a dealership) quoted $325 for the exact same service. I felt taken advantage of, especially as a female customer. Extremely disappointed and will definitely not be returning.”

“I've had nothing but positive experiences at the Universal City Mini location. I leased my car with Sergio Urbina last fall and he was so genuine and sincere. He made the entire experience stress-free. I did not have this welcoming, genuine salesmanship from the downtown location, which I also visited. I recently had a flat tire and had to have the car serviced. Jorge Gutierrez was also great to work with. He made the repair process as easy as it could be. I recommend Sergio for sales and Jorge for any repairs when you visit. And they detailed the car when I went to pick it up! It was sparkling like new.”

“Everyone was friendly and helpful. The finance department (Sharon) was patient and went over every detail. Jon (salesperson) showed me all the features and didn’t try too hard to sell me. I would definitely do business again with the team in the future.”

“Excellent experience buying my new Mini. Great selection of cars ( both new and pre-owned). Sergio was knowledgeable, friendly, and professional. He guided us to exactly what we were looking for with no pressure. I was able to test drive multiple cars and had every question answered. When I decided on the car I wanted the financial process was also seamless. While my husband and I dealt with the financial part of the process, my car was sent to detailing so when we were finished with finance the car was detailed to perfection and waiting for me to drive it home. Sergio our salesperson went over all the features and directions for everything in the vehicle and made sure we were set with his contact information for any questions in the future. It was the best experience I’ve ever had buying a car and would highly recommend Mini of Universal City.”