Keyes Hyundai of Van Nuys

“Im happy to report that Keyes Hyundai is back to excellent service. This is due to John Shaw coming back, better organization and earlier hours at the service department....but mostly because John Shaw came back. I stopped going there a year ago due to disorganization and not so great outcomes. Im glad I called and John picked up the phone. I remembered his excellent services for many years prior. After he left things were not the same. Happy to report things are on the upside!”

“I left my car here because the check engine light was on. I picked up my car today after leaving it here for three days. I was told it was fixed, but the check engine light came back on again today. The staff are friendly, but the repair department is the worst. This was a complete waste of my time, and now I have to come back again tomorrow.”

“This review is for their service department. DO NOT GO HERE TO SERVICE YOUR CAR. They will try to scam you at every turn. I initially brough my vehicle in for an air filter change and odor treatment. Within one week it came back smelling the same AND I suddenly had an air flap issue. After being required to pay $230 for a diagnostic fee on top of the $450 that I already paid for the odor treatments, THEY DENIED MY WARRANTY to fix the air flap. My Ioniq 6 is less than 2 years old. THEY CLAIMED I GOT INTO AN ACCIDENT I never got into which negated my warranty and asked me to pay over $1800 to fix it. After declining the service they released the car back to me but DIDN'T ACTUALLY PUT MY CAR BACK TOGETHER so I almost got into an accident when a piece of my bumper fell into the road. THANK GOD I hadn't reached the freeway before it broke down. They proceeded to BLAME ME for refusing the air flap service and said that was why it broke down. NO EMPATHY for what they put me through. It was WEEKS before I could get my car back. I had to call Hyundai corporate to intervene and try to stop them from continually scamming me. I lost a lot of money and time (almost a month without my car) because of their sheer lack of shame in trying to upcharge me at every turn. Even the tow guy who took my car back to the dealership after they released it to me in an undriveable state warned me not to go here given his experience with customers screwed over by Keyes Hyundai of Van Nuys. I almost never write negative review and was compelled to in this case to help people avoid this Stealership.”

“I recently stopped in and had an experience that far exceeded expectations! The patience and kindness I received made shopping for a new car genuinely enjoyable and effortless. I can’t recommend this dealership enough!”

“Will went above and beyond! Buying a car is usually a dreaded process, but Will made it an absolute breeze. From the moment we started talking, I knew I was in good hands. He patiently answered all my questions, thoroughly walked me through the car’s features, worked with me on pricing, and even stayed an hour past closing to make sure I was fully set up for success. His service was so exceptional that I withdrew my deposit from a competing dealership. If you’re thinking about buying a car, come here and ask for Will; you’ll be glad you did.”