London Chrysler Dodge Jeep Ram

“Sold my daughter a very reliable well priced car! Were very friendly made the buying experience for her first purchase enjoyable would highly recommend coming to this dealership !!!”

“I bought a 2009 Tacoma from them and I didn’t notice until months after I bought it for $18,000 that the frame was completely rotted and leaf springs were bad. I looked up a Safety Recall on the exact year of my truck and the recall ended the year they sold it to me. They never had it fixed and I spent thousands of dollars fixing the truck. They didn’t disclose any safety recalls for the frame or leaf springs. They just seen I was a woman and I bought a complete LEMON! I don’t recommend them and if you buy anything do your research on the vehicle. That way it will save you in the long run. These dealerships are not honest about major things. They just want your $$$ !!!!!”

“I came to London CDJR hoping for a reliable vehicle to create special memories with. I explained my situation clearly: I needed a good car to take my daughters on a trip with their father's urn, a trip he always wanted to share with us but sadly never got to. I also emphasized my previous car's unreliability, which is why I traded it in I desperately needed something dependable. I specifically asked if there were any issues and if the car drove well, and was assured there were none. I initially want to give London CDJR positive review. The initial interaction with the sales team and the service department at the dealership was strong, with the reviewer praising their helpfulness and great service. This positive impression set the stage for a potentially five star rating. Imagine my dismay when, shortly after purchasing my car, it began having problems. The car has now been in for repairs for longer than I've actually had the chance to drive it. This leaves me without transportation, having paid for a car I can't use, and having traded in my old, albeit unreliable, vehicle. However, but only having the car for three days when the engine light began flashing. London CDJR's response to this issue seems commendable. They readily agreed to diagnose and fix the problem for free which is good of them as they were acknowledging the recent purchase. Offering me back the traded in car so I wouldn’t be left with nothing while the issue was being fixed which further demonstrates good customer care and a commitment to ensuring that I wouldn’t inconvenienced. Though the initial communication was good, with a promise of a call once repairs were complete. And still after I returned my old car back to them since I was unsure my old car would not be able to make it back to them I decided to return it since I did not want to take that chance. When I returned the car, I was given a general timeline of "Friday," only to later realize the specific Friday was never clarified. While I initially tried to remain optimistic, understanding that parts can take time, the lack of clear communication and an unclear resolution date began to cause significant inconvenience. The real challenges arose when my family and I realized the impact this extended absence of my vehicle, which was not anywhere near a month old, was causing our daily lives to be disrupted. Prompted by family suggestions, I tried to find alternative solutions, inquiring about a loaner car or a refund, given the circumstances. But my recent experience with this dealership has been a trial in patience and trust. This simple fix quickly spiraled into a prolonged and, frankly, bewildering situation. However, my attempts to get clarity and a solution from the dealership have been met with silence. For the past four days, my calls have gone unanswered, with no callbacks or responses to my inquiries about a loaner vehicle or the status of my own. Update I got car back so we will see how it is riding for the long haul and as of right now it is working without any issues. So I switch my review to a four unless something else changes. I will recommend just make sure you have another car for a back up if needed.”

“I factory ordered a 2024 Wrangler in July 2023 and took delivery in February 2024. Although there were issues along the way, London CDJR has so far taken care of me well; I'd be happy to recommend them. My experience in short below: London CDJR Experience - This dealership is an example of how a car buying experience aught to be. They were able to commit to no "typical" dealer stuff (nitrogen tires, undercoating, tint, floor mats, etc) on factory order, which I can't say about other Columbus dealerships. I paid for tax, title, loan origination, and a doc fee. Finance talked about extended warranties, I declined, and that was it. When signing, I was in and out in 2 hours. I can't speak for trying to haggle, but when paying Factory Wholesale Pricing minus two FCA incentives, everything was butter smooth. Brian Conn, my salesperson - He has been incredibly helpful from day one. He is knowledgable and personable without any hint of sales pressure; he seems to be a very honest guy. He's worked with me to fix more than one issue post-purchase, which as far as I am concerned, is above and beyond compared to Brian's peers in the industry at large. If I buy another FCA product it will be from Brian. Management, Evan and Brian - I was owed $1000 back from a refundable deposit with the previous owners (Ken Ganley Auto Group). It took a couple weeks and a few trips to the dealership but I eventually got this money back as they promised. I could see someone getting pretty frustrated with this wait but I do appreciate Brian reaching out to the old owners and Evan coordinating schedules to get me the check. I would have preferred if this deposit was rolled into my down payment, but I don't expect this to be an issue with future customers. Overall I think they handled it well for not knowing all the information at the get-go.”

“My experience with purchasing a car from Ken Ganley was amazing! They made my car purchase easy and answered all of my questions. Even setting up appointments with their service department is always quick and they are able to work with my schedule. They are very professional and have excellent customer service. I would highly recommend working with them on your purchase of your next vehicle!”