Lodi Chrysler Dodge Jeep Ram

“Service department sucks, or at least there mechanics do or also the advisors idk but they need to figure it out, poor response time and call back, Recently bought a vehicle there and they had the vehicle for a total off 2 weeks it took them 1 whole week to tell me that they were tearing into into it then they didn't have the equipment to hook up to it, so it had to go to its original dealership, mind you there were 2 other defects that were totally disregarded after I picked up the vehicle. Shout out to Joe Hernandez tho he made his efforts to help us out the best we could i appreciate you. Used car paul u need some customer service classes brother”

“⭐⭐⭐⭐⭐ I had a great experience buying my Jeep Rubicon thanks to Paul Singh and Manager Joe. Paul was friendly, knowledgeable, and never pushy. He made sure I found the right Jeep and explained everything clearly. Joe was very professional and helped make the deal smooth and easy. The whole process was stress-free, and I’m extremely happy with my Rubicon. Highly recommend working with this team! 🚙🔥”

“⭐⭐⭐⭐⭐ 5-Star Review I had an amazing experience buying my Jeep Rubicon, and a huge part of that was because of Paul Singh and Manager Joe. Paul is hands-down one of the best salespeople I’ve ever worked with. He was honest, knowledgeable, and never tried to pressure me. He took the time to understand exactly what I wanted and made sure I got the perfect Rubicon that fit both my needs and my budget. The whole process felt smooth and stress-free because of him. Manager Joe was just as great — very professional, supportive, and truly focused on making sure I was happy with the deal. He went out of his way to make everything easy and transparent, which really made a difference. If you’re looking to buy a Jeep or any vehicle, I highly recommend asking for Paul Singh and Joe. They genuinely care about their customers and make sure you leave confident and satisfied. I couldn’t be happier with my Rubicon and the experience overall!”

“One of the most frustrating and poorly handled service experiences I’ve had — especially given the price point of this vehicle. I purchased a new 2025 Ram 1500 from this dealership in May of 2025. Within three days, the truck was dead in my driveway and required a battery replacement by the dealer. Since then, my $70,000 truck has been back to this dealership five separate times, totaling well over two months out of service: • 5/28 – Battery replaced (truck dead after purchase) • 6/6 – “Max engine oil level exceeded” warning (dealer could not replicate) • 8/18–8/19 – Check engine light; battery replaced again • 8/25–9/5 – Repeated check engine light; engine bay PDC and ignition switch replaced • 12/3 – Present (4 weeks and counting) – Major transmission and electrical failure while driving hundreds of miles from home. At this price point, I expect both the manufacturer and dealership to go out of their way to make things right when major issues arise. Instead, I’ve been required to jump through hoops just to secure a basic replacement vehicle — one that is not even comparable to what I purchased — while my truck sits out of service for weeks at a time. The handling of rental coverage has been especially disappointing. Despite the vehicle being down for over a month during this visit alone, I was initially told the maximum rental reimbursement was $35/day, which is unrealistic. After extensive follow-up, a higher rental limit was finally approved — only for me to later receive a voicemail on 12/30 stating the dealership covered just 5 days and that I personally owed $550 immediately. When I contacted the dealership, I was told they would not cover the difference. To be fair, the service team has been helpful in getting my truck into the shop when problems arise, and I appreciate their efforts on that front. However, helpful intake does not replace the need for ownership, advocacy, and resolution when a new vehicle experiences repeated safety-related failures and excessive downtime. I have yet to receive the resolution this situation warrants. A dealership should stand behind its customers when serious problems occur — especially with a new vehicle at this level — not leave them without reliable transportation and unexpectedly covering costs that should have been handled from the start. This experience has significantly eroded my trust in this dealership. I would strongly caution anyone considering purchasing or servicing a vehicle here to consider not just how issues are acknowledged, but how they are ultimately resolved”

“⭐️⭐️⭐️⭐️⭐️ Amazing experience at Lodi Chrysler Jeep Dodge. Shannon made the whole process of buying my Trackhawk quick and stress free. Super professional, straight to the point, and handled everything efficiently without any games. Communication was clear the entire time and the deal moved fast. If you’re looking for someone who knows what they’re doing and respects your time, ask for Shannon. Highly recommend.”