AutoNation Honda Thornton Rd

“Let me start off with transparency, I'm not too fond on trusting people. However, I was looking for a new vehicle, and Honda being my go-to since I've owned my first car, these guys were of course my first option. Paula Paula Paula! Girl, you were a blessing to me during this process. You listened and cared and got me right where I needed to be all while keeping my patience and faith in order! The most optimistic person I've met in a long time. She is great yall! 10 out of 10 & I highly recommend!! Go see my girl for your car buying needs, I promise they will be met! Thanks Paula, and Thanks Honda on Thorton”

“I took my 2017 Honda Civic to AutoNation Honda Thornton Road and left feeling completely taken advantage of. They charged me about $480 to reprogram the transmission, said the programming was successful, but the car still had the same problem. Then they told me the PCM might be bad and wanted to charge another $400+ for more diagnostics. By that point, I had paid almost $900, and the car still wasn’t fixed. The service rep, David, kept saying things like “be ready for more repairs” and “this is only the first step,” which made it clear they were grooming me to spend more and more with no end in sight. It felt like they had no real plan — just excuses to keep the meter running. Most of what they did was plug the car into a computer and charge hundreds per hour for it. When I asked if they could at least apply the first diagnostic fee toward the repair, they refused. David even blamed a “shadetree mechanic,” which wasn’t true and came off arrogant and unprofessional. After all that, David quit shortly after handling my case. I ended up buying a PCM myself for $220 and took the car to Far East MotorWorks in Chamblee, where they reprogrammed everything correctly using proper Honda tools — all at a fair price. This whole experience was exhausting and felt like a money trap. I wouldn’t recommend this service department to anyone.”

“Paula and the team are great. It was my first car buying experience and it went pretty smoothly. The only issue I had was quickly resolved and I’m so appreciative of how Paula took the time to walk me through the process and made sure I was satisfied. I came in nervous and unsure if I’d be leaving with a car and left feeling like I was a part of a family(cheesy I know but it’s true). Truly thankful!”

“This was the fastest and seamless process I have ever had at a dealer thanks to my salesperson Paula. She was attentive from the start, answered every question and was very patient. If anyone is looking for a dependable car and want one to one attention, she is the person to go see. We also received the best rate. Paula went above and beyond throughout the process! Big shout out to finance man Oscar as well. I will definitely be back if I need another vehicle! Thanks guys.”

“Top notch service and salesman Jamar is one of a kind. I recommend this dealership and salesman to anyone looking for a dependable car. I received best rates I’ve seen. You can’t beat the service I bought a 2025 Honda HR-V and could not be happier. Jamar went above and beyond throughout the process! Big shout out to finance man Jackie as well. I will be back if I need another vehicle!”