Don Jacobs Imports Inc (BMW Vw)

“Worst place to try and buy a new bmw i went there to buy a new X6 and walked around for 30 minutes and no one would bother to come talk to me I was well dressed and a cash buyer as was ready to buy i found the unit i wanted and no one was interested or bothered to talk to me. I left and decided to ring and ask for the salesman manager and was put through to his voicemail and I left a message and got no return call. No a business that you would ever want to spend your money with and im sure they are going to reply with some usual comment like we're so sorry that this happened and it shouldn't have happened please call us and let's see what we can do BS!!!!”

“Had a great experience at Don Jacobs BMW. Derek was my salesman and was knowledgeable about his vehicles. He worked closely w us and went above and beyond to help us find and purchase the vehicle we wanted. Great guy to work with. Christina in the finance department was delightful and also worked diligently and quickly to arrange financing. I recommend this dealership!”

“We are so pleased with the whole process! Jose, our salesman was the best! So kind and gentle nature, honest and easy to deal with! He was easy to reach via text, even on his day off! We ordered our car in October and it came in earlier than expected, they were able to hold it until we could get in town to pick it up. Even with the challenging weather, no problems rescheduling delivery! Johnny the manager was so nice and kind too! The reveal was amazing, as he pulled the huge blanket off of my car and the whole showroom burst into applause. Drake the guy in finance couldn’t have been any nicer either! Well done Don Jacobs BMW! Thank you!”

“We had a wonderful experience at Don Jacobs BMW Lexington this week. We went to trade in my old X5 for a new one and once again left very pleased. Our salesperson Jim Read, was very friendly, helpful and knowledgable. We test drove 4 cars over a period of two days in freezing weather, closing down the establishment twice. Once I picked my favorite, the offer/purchasing process with Jim and the sales manager, Johnny was also friendly, professional and fair. Lance from the service department also happened by, recognized us from past regular maintenance visits and sat down to chat while we waited on paperwork. As it was late in the evening, Christina in Finance was ready for us and walked us through the final step of the process also in a friendly and professional manner. The original salesperson, Jim and a BMW Genius, Zach, brought my new car to me at home the next morning and leisurely got me set up with my phone connections and apps and made sure I understood all of my new car's bells and whistles. My husband and I highly recommend this dealership to others often and will continue to do so.”

“Since purchasing our 1st BWX X7, Don Jacob's has been very professional and is currently helping us keep the bimmer rolling. They offer multiple service times and quick and turnarounds. They even offer loaners if available until your desired service job is completed. I appreciate you all.”