Safford Hyundai Leesburg

“My car was under warranty and I took it in for service. I had already had a complete diagnostic done by my mechanic and let the service staff know. Safford opted to do a cheaper fix, which did not work. That was after having my car for 3 days during my work week. I returned the car to the service center. I was then told they ordered yet another different part to fix. They kept my car an additional 2 days. When I picked it up, they had tested the issue by adding $15 worth of extremely expensive gas in my car, which they charged me for, and returned my car completely covered in bird and/or squirrel poop. I had to miss some work due to not having my car for 5 workdays, with no offer for a loaner and I have to take my car through a car wash. Safford Brown should be ashamed of their service. My mechanic had more communication with me about my car’s service and how it was going than the Hyundai’s service department. I travel far for my mechanic. With some halfway decent customer service, they may have gotten my business, just for the convenience, but they failed miserably. And, in the end, it looks like, based on the ticket, the part they finally ended up replacing, was what I originally told them was needed. Safford, don’t pop on here and advise me to call someone in your service department on here. I have already posted my review through Hyundai, with my name and phone number. It’s your mess, you should be reaching out to customers when you get reviews like that.”

“Although for the most part I am satisfied with the work performed by the service department. I am very disappointed with Hyundai and the lack of fighting or pushing Hyundai by the service department at Safford Hyundai. I recently brought in a Sonata hybrid and the 12 volt battery was “fried”. The kicker is 3 months ago there was a recall for a software update because the system caused an over voltage to the 12 volt battery. Anyone with an electrical background would know that over voltage will kill a battery. Unfortunately, according to the service department, Hyundai would not warranty the battery and other problems caused by the over voltage and $4,000 later my car was repaired. I’m outraged that I had to $4,000 for a repair that was most likely was caused by a known problem that Hyundai issued a recall on. I feel that Safford Hyundai could have done a better job of fighting for this.”

“⭐️⭐️⭐️⭐️⭐️ Exceptional Service and a Fantastic New Santa Fe! My husband and I recently completed a new vehicle purchase at Sufford Browns Hyundai Leesburg, and the experience was truly exceptional. We traded in our Tesla Model 3 for the new 2026 Hyundai Santa Fe, and we couldn't be happier with our decision and the way the dealership handled the entire process. What truly set this team apart was how they managed a prior complication we had with a used Chrysler Pacifica we had briefly purchased. Instead of making the situation difficult, they demonstrated incredible understanding, professionalism, and integrity to ensure we were completely satisfied. They took the time to understand our family's needs and found the perfect vehicle in the new Santa Fe. The entire staff, from sales to management, treated us "like family" from start to finish—not as customers, but as long-term members of the community. Every question was answered thoroughly, the trade-in valuation for the Tesla was fair, and the transparency during the final paperwork was greatly appreciated. For anyone looking for a dealership that combines top-notch professionalism with a genuinely caring and attentive approach, I highly recommend Sufford Browns Hyundai Leesburg. They truly go the extra mile! Vehicle purchased: 2026 Hyundai Santa Fe Trade-in: Tesla Model 3 Experience: 5/5 stars—highly recommend!”

“With many thanks to José for getting the car my son wanted to test/see set and ready to go when we arrived. Then making the purchase process as painless as possible. We were out the door in 2 hours with a very happy new-to-him car owner!!”

“Peter did a phenomenal job taking care of me. My first car is all thanks to him! He’s knowledgeable, makes a great first impression, and treats you like a friend. He consulted me on my exact needs and was super patient with all my questions. He also got along great with my brother and boyfriend, and he made sure everything was done right. I walked away with a beautiful car because of him :) and I couldn’t be more grateful. Thank you Peter!!”