Motorcars of Lansing Inc

“I had a great experience buying my car! Marti was very helpful, patient, and answered all my questions without pressure. The process was smooth and they made sure I understood everything before signing. I would definitely recommend working with them if you’re looking for a car! Thanks Marti😊”

“I purchased a Jeep Wagoneer from another MotorCarsOnline location on December 8, but management at this Lansing location became involved when I attempted to resolve the issues that began shortly after the purchase. Unfortunately, the situation has now been ongoing for nearly three months without being fully resolved. Shortly after leaving the dealership and beginning the drive home, the vehicle started displaying electrical warning lights and sensor alerts. The vehicle was also leaking oil due to a loose oil filter that had not been properly tightened. When I contacted the dealership about the warning lights, I was told in writing that they “knew what the issue was” and that they had already spoken with their service department about it. Despite that, the vehicle still required diagnostic work at a Jeep dealership to address the problem. There were also issues regarding the spare key. I was told in writing that the key would go out in that day’s mail, but that never actually happened. After several weeks of follow-up it became clear the key had not been mailed. While trying to resolve the missing key issue through this location, a staff member even asked whether I would be willing to sign an NDA before they sent payment for the replacement key, which was surprising given the situation. Another major issue has been the warranty paperwork. The warranty was supposed to reflect commercial use with unlimited mileage and a $100 deductible, since the vehicle was purchased in my company’s name and is used for work. However, the warranty was processed incorrectly and has required additional time and effort to correct. I have made multiple attempts to resolve these issues directly with management, including speaking with the general manager, Mark, who informed me that the matter had been placed on Simone to handle. Despite that, I still have not received direct communication from Simone to finalize the remaining warranty correction. At this point, I am simply asking for the vehicle and warranty to reflect the terms originally agreed upon at purchase and for the remaining issues to be resolved. I hope the dealership will reach out so this situation can be resolved before I need to escalate the matter further.”

“I bought a 2019 Ford Fusion SE Hybrid from here on 2/22/25 coming from a '10 Fusion. The people here were friendly and awesome. I want to give a shout out to Markel because he was super profession and he was very nice! Unfortionately my newer Fusion I got from here was totaled in a accident a few months later (wasn't my fault) but I would definitly recommend people to go check out Motorcars Lansing when they need a vehicle and I will consider coming back next time I need to find another car. 🙂”

“I want to Thank Mike Badawi for the great experience of buying my dream car. I live in upstate NY and flew to Lansing Michigan on Mike's trust in his description of the car I was going to purchase. Mike went out of his way to pick me up at the Grand Rapids airport and bring me to the dealership. All transactions were smooth and quick. I love this car and Mikes communications with me were spot on. Drove the car 730 miles back to NY with no issues. I want to thank Mike for all his help purchasing my dream car.”

“I had such a great experience at this dealership! From start to finish everything was smooth, professional, and stress-free. I especially want to thank Marti, who helped me throughout the process. She was friendly, knowledgeable, and genuinely cared about making sure I got exactly what I needed. Marti went above and beyond to answer all my questions, explain everything clearly, and make me feel comfortable with my decision. It’s rare to find someone who is both personable and professional at the same time, but Marti absolutely nailed it. I couldn’t be happier with my car and the level of service I received. If you’re considering buying or servicing a car here, I highly recommend asking for Marti—you’ll be in great hands!”