
Google Customer Reviews
manuel esteban
Mar 7, 2026
Rating:
âLet me tell you about my experience at Mitsubishi dealership. I went there 3/04/2026. I had the best experience.
It was fast,I was out in no time. Juan made this experience so great and smoothly going. Thanks alot , now I'm enjoying my new 2025 outlander.â
Tiffany Cobwell
Mar 4, 2026
Rating:
âMy father recently purchased a Nissan Armada from this dealership, and unfortunately our experience after the sale has been disappointing. After bringing the vehicle home, he realized that the headrests were missing from the seats. That was surprising because headrests are a basic safety feature that should be included with any vehicle being sold, especially by a dealership.
When my father called to ask about the missing headrests and see how the issue could be resolved, he was told there was nothing they could do. That response was frustrating. Headrests are not just small accessories; they are designed to help protect passengers and reduce neck injuries in the event of an accident.
What makes this situation more concerning is that the vehicle was sold in this condition without it being addressed beforehand. Even more disappointing was the lack of willingness to help once the issue was brought to their attention. When you buy a vehicle from a dealership, you trust that it has been properly inspected and that basic safety features are present.
We werenât expecting anything unreasonableâjust some effort to help resolve the issue. A simple conversation about replacement options or support would have gone a long way. Instead, we were left feeling dismissed.
I hope the dealership takes feedback like this seriously and makes more of an effort to support customers when issues like this come up. Good customer service and accountability matter, especially when it involves something related to safety.
Response:
I want to clear something up. My father did not call demanding compensation. He called because the vehicle was missing headrests, which are a basic safety feature. That was the concern.
We did not notice they were missing right away, but once he realized it, he reached out to the dealership hoping someone could help point him in the right direction or offer a solution. Instead, he was told there was nothing that could be done, which was frustrating.
The issue is not about how much time has passed. The issue is that the vehicle was sold without a standard safety item. We simply expected a little more willingness to help when it was brought to your attention.
At the end of the day, this could have been a simple conversation about replacement options. That is all we were looking for.â
Bobby Bushay
Mar 4, 2026
Rating:
âGregory Mitsubishi is an outstanding dealership! Whether youâre ready to buy or just browsing for the future, I highly recommend them to family and friends. Their leadership, communication, and values are evident in every interaction.
Juan was fantastic â he listened carefully to my needs and guided me through the entire process, making it seamless and stressâfree. The managers are transparent, friendly, responsive, and respectful. This is my second vehicle from Gregory Mitsubishi, and Iâll keep coming back. Highly recommended for a consistently lowâstress carâbuying experience.â
Emily X
Feb 9, 2026
Rating:
âVery smooth purchasing experience.
All the staff was extremely helpful and very customer service oriented, as well as communicative through the process.
Caden and the manager Josoe made this experience greatâ
A Tool of Jesus Christ JVRB
Jan 8, 2026
Rating:
â**âââââ Gregory Mitsubishi Delivers Excellence!**
I'm Joseph Bradley, and I just had an outstanding experience at Gregory Mitsubishi. I came in looking for a used Chevy Blazer, and from the very first interaction, their team made me feel like familyânot just another customer walking through the door.
They took the time to understand exactly what I was looking for, answered all my questions honestly, and went above and beyond to get me into the perfect Blazer at a great price. The professionalism, transparency, and genuine care they showed throughout the entire process was truly refreshing.
If you're searching for a quality vehicle and a dealership that puts people first, do yourself a favor and visit Gregory Mitsubishi. They've earned a customer for life, and I'm confident they'll earn yours too!â