Lexus of Seattle

“I had a great experience at Lexus of Seattle, from the time I walked through the door, to the moment I picked up my vehicle and did a walk-through, signing paperwork to driving away. I know they will take care of me in the future with all of my needs.”

“This was, without question, the worst customer service experience I’ve ever had. For context, I do not live locally but was seriously interested in a vehicle they had listed. From the beginning, the staff were rude, condescending, and extremely difficult to work with. Simple questions were met with short, dismissive responses, and the overall tone felt adversarial instead of helpful. I first spoke with Farhad, then asked to work with a different sales representative, after I asked him three times if we could communicate on a phone, not just through email, and was connected with Mark, who also solely communicated through text. I am new to buying from a dealership and navigating financing, and even basic questions were met with clear frustration and miscommunication. It honestly felt like they did not want to sell me a car. After speaking with the manager, Damon, it completely confirmed my decision not to move forward. He was short, dismissive, and condescending, and made no effort to acknowledge or improve the experience. Buying a car should feel professional and collaborative, not uncomfortable or combative. I ultimately walked away because it did not feel right to continue under those conditions. I would encourage anyone considering Lexus of Seattle to pay close attention to how you are treated throughout the process, not just the pricing. I trusted my gut and decided to take my business elsewhere.”

“I recently purchased a used GX470 in a private sale and scheduled a buyer's inspection with Sean after a few phone consultations. Sean was incredibly helpful, and the team made me feel welcome and appreciated despite my vehicle being nearly 20 years old. I received an inspection video from the technician and a follow-up call from Sean to discuss the findings. There was one item requiring immediate attention and some fluids that were overdue based on the vehicle history report. Fortunately, Sean provided a loaner car, which made the process seamless. I was very impressed with the knowledge and service I received, and I found the work to be an excellent value.”

“Cannot recommend Consultant/Salesman Kevin Hansen enough - he was INCREDIBLE! And our Finance Guy Patrick was such a pleasure to work with. From start to finish we felt supported, white glove customer service, with plenty of laughter. Kevin answered all our questions, VERY knowledgeable based, received getting honest input and guidance to what car fits me best. I NEVER felt pushed or like I was being sold to based on his commission. Then once we got to financing we worked with Patrick. He was warm and inviting. Honest about what add-ons made sense and which don’t fit my needs. He made the signing process fun and supportive. You guys are the best!!! - Olivia & Spencer”

“Our amazing experience purchasing from Lexus of Seattle this weekend was nothing short of outstanding. Every member of their team, including sales, finance, and dealer leadership, demonstrated exceptional helpfulness and honesty throughout the entire process. They went above and beyond to ensure fairness. We would also like to give a special shoutout to our salesman and new friend, Ras. If you are in the market for a new vehicle, we HIGHLY recommend working with him—he will take care of you! Thank you, Lexus of Seattle, for everything!”