Lexus of Seattle

“We had an exceptional experience at Lexus of Seattle! Christopher T. made buying our 2013 Honda Odyssey an absolute pleasure from start to finish. He was friendly, knowledgeable, honest, and never once made us feel pressured. He took the time to answer all of our questions, listened to what our family needed, and helped us find the perfect vehicle. His professionalism and genuine care made what can often be a stressful experience feel easy and enjoyable. We also want to give a huge thank you to Dan in Finance! He made the financing process smooth, straightforward, and surprisingly stress-free. He explained everything clearly, made sure we understood all of our options, and had us laughing along the way. It was obvious that he wanted us to feel comfortable and confident in every decision we made. We absolutely love our Honda Odyssey and couldn’t be happier with our experience. Christopher and Dan are an incredible team, and they truly went above and beyond to make us feel valued. If you’re looking for outstanding customer service and a dealership that genuinely cares about its customers, we highly recommend Lexus of Seattle. Thank you both for taking such great care of our family!”

“I have owned my Lexus for 4+ years and have exclusively serviced it at Lexus dealerships because I value the brand’s reputation for customer service and professionalism. Unfortunately, my recent experience was disappointing and completely inconsistent with the level of service I have come to expect. When I brought my vehicle in for service, I was presented with approximately $1,700 worth of recommended work, including an oil change, filter replacements, and a spark plug replacement. After I declined the additional services, particularly the spark plug replacement, the service advisor (Jim Matson) appeared dismissive and even laughed at my decision. As a customer, I should be able to make informed decisions about my vehicle without feeling pressured or ridiculed. This interaction was so uncomfortable that I forgot to ask for a quote on replacing my windshield while I was there. Customer service should never involve pressure tactics, condescension, or making a customer feel uncomfortable for declining services. I expect better communication, respect, and professionalism from a Lexus service department. The only time I felt like I was being treated right was when I was spending the $1,000-$2,000+ on services. Lastly, while checking out I wanted to pay cash but I guess between the time I last brought my vehicle in January 2026 they stopped taking cash? I’m not sure but his response was “we usually don’t take cash” so it was very confusing as I paid with my card. I’m taking my Lexus somewhere else that will have kindness and will gladly take my money no matter if it’s $200 or $2000.”

“Just picked up my 2026 Lexus RX Premium from Lexus of Seattle today, and I just have to leave a review because the service was absolutely top-notch! The whole buying process was incredibly fast and seamless, with zero hassle. A special thanks to Kevin and his colleagues—they were super enthusiastic, highly professional, and went above and beyond to make sure everything went as smoothly as possible. If you’re planning to buy a car, definitely check out Lexus of Seattle and ask for Kevin. You won't be disappointed! 💯”

“I had an extremely easy and seamless experience with Luck! He went above and beyond to be completely transparent with me about pricing and gave me the best deal for our 2026 Lexus RZ 450e which I am so so in love with. We spent a week or so messaging about pricing negotiations but I never felt pushed by him to come in, and each conversation we had was pleasant and not super pushy! As a young woman I felt extremely happy that I did not feel taken advantage of or belittled for seeking the best offer! With that being said Luck is extremely kind and knowledgeable and I appreciate how much time and effort he went through to get me into my dream car! He even came in on his day off so I could sign off on our new car.. so yeah, I don’t praise lightly but he’s worth of all the recognition for going above and beyond! I spent weeks researching cars and reaching out to over 20+ dealerships before landing on the right numbers here. I couldn’t recommend working with Luck more! All of the staff members we encountered in person were also very pleasant and knowledgable. We spent less than 2 hours going through financing, signing paperwork, and getting a thorough educational tutorial on our new EV car which is amazing and very much appreciated. They made sure we drove off the lot having everything set up including connecting to car play, how to charge our car, and setting up our memory seats. Those touches felt personable and were helpful! Thank you again to the staff at Lexus in Seattle and especially Luck for all of your help!!! 🥹”

“Seriously, don’t look anywhere else for your new Lexus. I’ve been thoroughly assisted since day one, ensuring that I received everything I needed, considering my budget and options. I’ve been back and forth between different trim levels and options, and Lexus of Seattle has been incredibly helpful, especially Anthony! A special shoutout to Damon and Dean, who personally contacted me regarding my concern. Thank you for helping me achieve my dream car!”