CARMAX LYNCHBURG

“I just wanted to take a moment to say that every time I’ve dealt with Carmax, it has been an incredibly smooth and simple process. Whether buying or selling a vehicle, the customer experience has consistently been outstanding. Over the years, I’ve bought and sold close to 20 vehicles through CarMax, and every single transaction has been a great experience. Your team has truly nailed the customer service experience, and that level of consistency is rare in the automotive industry. Thank you for continuing to make the process easy, professional, and stress-free!”

“My experience was 5 stars from start to finish. Getting the offer online was easy and hassle free. Making the appointment was effortless. The communication from the staff was excellent. The ease of communicating via text or phone before the sale was very convenient. The sale of the vehicle was exactly what they promised. The offer on the vehicle was above KBB value!! No dealership could match the offer CarMax gave me. Their facility as clean, organized and well staffed with professional and informative staff. Aliha, my personal concierge was awesome, her positive energy and smile made the experience that much more memorable. It doesn't get any better than that. Highly recommend as I was sceptical at first, but so glad I went through the motions and decided to go with CarMax. Thank you CarMax and Staff.”

“Wonderful experience. It really is a no pressure sort of place to go check out a new ride. The no haggle pricing makes it easy to decide what you want. 10 day money back guarantee and 30 day warranty is great as well. You can even do three for free (3 days under their financing) then switch to your lender of choice within those first three business days with no extra costs. Everything was a simple easy process that was thoroughly explained. I would definitely deal with them again. Thanks to the hardworking team of individuals that helped me purchase my new ride. You all rock!”

“We had a great experience. The car arrived within one week of ordering it, and both the sales representative and management were wonderful to work with. We did have a concern with the vehicle, but they addressed it immediately and made it right without any hassle. I really appreciated that they agreed to fix the issue right away without me having to push for it. Overall, the entire process was very smooth.”

“I have purchased about 6-7 vehicles from carmax and sold a few over the past maybe 4 years (yes I switch alot lol). I have also sent my mom in-law, brother and kids here to get vehicles. My most recent is a 2022 Silverado. Had some small hiccups but Mike was able to reimburse me some of the cost and have some other stuff fixed without question. If you have issues just try and work with them first because they have to help me with half the stuff they did but they did. Definitely give them a try.”