Gervais Volkswagen of Lowell

“John and Danny were amazing to work with!! They both made the process seamless and easy. I emailed Gervais VW and within 5 days I was able to bring the car home! They were very responsive and reliable and communicated with me throughout the entire process to keep me updated. I highly recommend John and Danny! They were amazing!”

“This was the absolute worst dealership I've ever bought a vehicle from. When I went to look at the car there were some issues with it that I was told were all going to be fixed. When I went to pick up the car it was still incomplete which is fine I was planning on bringing it back to have work done anyways on the way home the car popped a check engine light. The headlight was out the windsheild wiper flew off the car and the was shaking at less than highway speeds I called the dealership they said they would take care of it. I dropped the car off the dealership had it for 2 full days. It was apparently done so I went to pick it up. When I got to the dealership they tried to charge me for some of the work that it needed mind you I bought this car less than a week ago. It was waved but there should have been no bill in the 1st place period. Got outside to see the car and it looked like somebody's 4yr old put it back together even the employee that walked me to my car told me it looked terrible. They did fix the check engine light which has been fine since but the car was still shaking. The wheel liner had a huge gap and was held in with screws that had smaller heads than the hole in the liner and was basically falling off. Called them the next day because the splash guard or skid plate was hanging from the bottom of the car with tape and zip ties and it was shaking still. Brought the car up for a 3rd time they said they fixed it got underneath before I left the whole thing was still supported with zip ties and tape. I talked to the service manager and was told there not going to fix it the right way because they dont have to as long as its in place even if its held together with tape and zip ties that's fine left the dealership frustrated and with a car that still shakes. The only good thing I can say is the sales team was great to work with but as far as the quality of the cars they sell and the service department working on them its terrible I would not recommend getting work done here I've bought cars from 2002 that have ran better than the 2019 I bought from here.”

“Had an excellent experience purchasing our Atlas at Gervais Volkswagen. The team (Theo, Gabriel and Danny) was incredibly patient, competent, and transparent about the out-of-the-door pricing from the very beginning. Theo was so responsive, friendly and professional at the same time. He offered us the Atlas with an unbeatble value. Gabriel was exceptional, calm and cool. He patiently showed us the Atlas and its features. Danny took the time to explain the financing options clearly without making me feel pressured into extra add-ons. The entire process was smooth and straightforward. We highly recommended Gervais.”

“Had a great experience working with Gabriel. He was knowledgeable, patient, and never made me feel pressured at any point in the process. He took the time to answer all my questions and made sure I felt confident in my decision. The whole process was smooth from start to finish. Highly recommend asking for him if you're in the market for a car!”

“Purchased the Atlas here in April. Car has 7,000 miles on it. Dealership has had it for about a month total and unable to fix the issue that keeps the check engine light on. Not on have they not fixed it they’ve been very flippant and not apologetic at all. Unbelievably poor service.”